• Lately I’ve seen an increase in the request for help by members as old as 15 minutes on issues pertaining CSS/HTML and basic web design.

    What’s gives?

    Is reading the Codex files and actually learning about your brand new toy no longer mandatory before one jumps into the WordPress support forums and screams for help?

    What bothers me more, I think, is the expectation from some members – particularly brand new members – who believe they have the right to solicit help in these forums because their brand new toy isn’t fully functional and personally customized AND designed the way they want, all within a space of an hour.

    They seem to expect instant and immediate help, without bothering to read and learn from the Codex files or even search the billion or so other websites out there that actually provide tutorials and articles that relate to their problem before they post.

    Or, am I the only one who believes this to be so?

    Footnote:
    I may not be a moderator, or even a damn guru, or even an “old” member, or Nielsen come to think about it, but at least I took the time out of my busy life to actually learn basic html/css and web design which is more than I can say for some.

Viewing 6 replies - 31 through 36 (of 36 total)
  • We have no idea who has looked for what before their post.

    We all have things we are good at and things we are not. Just because someone doesn’t know a bit of CSS does not make them stupid.

    Threads these days are a LOT shorter than they were a couple of years ago.

    People are asking for help – do not reply if you don’t like it.

    “A question is only difficult if you do not know the answer” – think about that a lot. Do not dismiss it.

    Forum software. No it’s not perfect but at least we haven’t got huge animated gifs and a search engine quite as bad as phpbb.

    Forums always attract people who have this tendency to ask questions. It’s the way it is.

    Codex. If they have just installed software, they have hit a problem, they get frustrated and confused is it any surprise that they’d prefer a ‘human answer’ ? Give them a break …. we’ve ALL been there with something at sometime.

    If we only ever offered links, then we could get rid of the forum. It may surprise people but the nature of the overall questions we get here are more specific than they used too be.

    People are free to come here and ask.
    People are free to come here and answer.

    Fed up ? Leave the forums for a while.

    If the next time you were frustrated with something I tried to teach you, my money says you’d prefer I help you out first and then explain.

    We are here to help people out, not berate them.

    I think the only thing anyone originally was asking for was politeness and not I WANT IT NOW. *shrug* Not unreasonable in my view.

    I agree on the search here though, a dropdown where we could select what (forum/codex/whatever) to search would be a great help IMO.

    Unfortunately, the Internet is very impersonal. Words mean different things to different people (and even the same people) at different times. I can read one thing now and interpret it one way because of the way I am feeling. Tomorrow, I can read it and interpret it a completely different way. That is one problem with email and other type of communications that are only in print.

    I think we all fall into the same trap. I expect an answer because of the situation I was in when I submitted the request for help. We need to chill.

    We need to take what someone is saying and either try to help or not. Don’t be judegmental. I get enough of this judegmental crap at work when I reply to an email with a joke and my boss criticizes me because someon might take it the wrong way. If we thought how many people might take something we say in the wrong way, then there would be a lot of silence.

    I will continue to try and help people when I can.

    “We are here to help people out”

    Well said podz, and the point of my entire FIRST reply.

    I admin the b2evolution support forums, I know full-well how frustrating it can be to see the same question over and over and over again. What I also know is that “it” will never change.

    As for you Katie, you have yet to be insulted by me — you just think you have. You chose to take what I said as if I were insulting you — that’s your deal, not mine.

    I took what you said and interpreted it — THATS my deal. And I believe Ive articulated how I took it: A rant..

    You didnt like my usage of the word “irritating”, gosh, darn, next time, Ill spend 10 minutes instead of 5 trying best how to paraphrase “what bothers me” and “what’s really disturbing” into something other than “irritating”.

    You dont like my quoting you, but yet you ask me why I reply such a way? How can one respond to that without pointing out the things you say?

    Lastly, the phrase “I am not attacking you” is commonly used as a “diffuser”, something said that actually means JUST THAT __ I was NOT attcking you, so get the hell over it.

    Or are you suggesting that merely because someone expresses somethign different than you, that they are attacking you?

    Once again, theres that chip.

    If, by chance, you consider THIS post to be an attack, then perhaps you ought to step back and work on some perspective — this is, after all, the internet, and nobody here really knows you anyway.

    I can’t see this thread going much further so I’ll try to end it postively.

    If you want to come here and answer questions, that’s great – we can’t get enough help.

    If you want to help by improving Codex or producing tutorials on your own site, that’s wonderful.

    And if you want to improve the help another way, here’s an idea: contact people who have posted to the forum (but do so away from the forum) and ask them where the available help let them down – and then work to improve that area in some way.

    But please don’t make people think in any way that they cannot post on any issue – they can and we should encourage that.

Viewing 6 replies - 31 through 36 (of 36 total)
  • The topic ‘Disturbing Old Trend’ is closed to new replies.