Distance Rules Cost Ignored for a certain Maximum Distance

  • Resolved dccs52

    (@dccs52)


    6 years, 4 months ago

    Hi

    Great plugin!

    We currently set a very simple structure:

    10K
    ￡2.54 (Per Item)
    20K
    ￡3.56 (Per Item)
    30K
    ￡4.51 (Per Item)
    40K
    ￡5.78 (Per Item)

    It works very well, apart from when a distance of between 20K-30K is chosen the shipping cost should be ￡3.56(Per Item), however it keeps using the cost of over 30K, when it should use the 20K cost?

    Settings:
    download

    Example result where the cost should be ￡3.56 as its 29K distance however it uses ￡4.51:
    download-1

    Can you help why this would happen? I have also tried it for diatnces of 21k,24k etc and they all use the cost set for 30k and above.

    No other distances cause issues, just anything between 21k-29K

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter dccs52

    (@dccs52)

    I have also tried disabling “Round-up distance”, this has made no difference.

    Plugin Author Sofyan Sitorus

    (@sofyansitorus)

    Hi @dccs52,

    My guess you defined rate for products shipping class. Could you please check the advanced settings for the table rate?

    Sofyan

    Thread Starter dccs52

    (@dccs52)

    hi

    There is currently no shipping classes defined for the whole website, see image:

    download

    There are no other shipping rates setup anywhere else on the site.
    `
    The advanced settings of the table rate have no extra settings changed.

    Thanks!

    Plugin Author Sofyan Sitorus

    (@sofyansitorus)

    Hi, did you create multiple instances of WCSDM within the same shipping zone?

    • This reply was modified 6 years, 4 months ago by Sofyan Sitorus. Reason: Typo
    Thread Starter dccs52

    (@dccs52)

    No, only 1 instance of WCSDM within the same shipping zone.

    I have updated to the latest version and re-built the shipping costs but the issue was still the same.

    I’ve been creative and the only way to get around this issue is i have had to shift the prices around:

    10K
    ￡2.54 (Per Item)
    20K
    ￡3.56 (Per Item)
    30K
    ￡4.51 (Per Item)
    40K
    ￡5.78 (Per Item)

    and NOW

    10K
    ￡2.54 (Per Item)
    20K
    ￡2.54 (Per Item)
    30K
    ￡3.56 (Per Item)
    40K
    ￡4.51 (Per Item)
    41k
    ￡5.78 (Per Item)

    Plugin Author Sofyan Sitorus

    (@sofyansitorus)

    Hi,

    It seems it is not a bug. I think it you misunderstanding how is the table rates config works. Let me explain how it is work based your table rates config.

    0.1 KM up to 10 KM = ￡2.54
    10.1 KM up to 20 KM = ￡3.56
    20.1 KM up to 30 KM = ￡4.51
    30.1 KM up to 40 KM = ￡5.78

    40.1 KM and above is out of range. No rates will be calculated. You will see an error printed if you turned on the WooCommerce debug mode on. I hope this this the answer of your issue.

    Sofyan

    Thread Starter dccs52

    (@dccs52)

    Ok great, can i ask you screenshot this for me how you enter this table into the plugin, i just need see how you do it to check!

    Thank you!

    Plugin Author Sofyan Sitorus

    (@sofyansitorus)

    Hi,

    Here is my screenshot for the settings and cart page:

    https://goo.gl/yPtv5y

    https://goo.gl/D8TyMw

    Sofyan

Viewing 8 replies - 1 through 8 (of 8 total)
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