Distance Rate Calculator using entire cart to calculate quantities

Hi!

Are you referring to the Distance Rate Shipping premium plugin? If so, that plugin comes with support!

You can open a ticket here: https://woocommerce.com/my-account/create-a-ticket/ and we would love to help!

Cheers!

I am using that distance rate shipping plugin, and I contacted their support, where they recommended I get in touch with someone on the support team for the advanced packaging plugin. I was unable to get any help from them so I was wondering if anyone else on the forum has dealt with a similar issue.

Hello,

Can you please let us know the ticket ID when you contacted us from https://woocommerce.com/my-account/create-a-ticket/?

If you’re using https://woocommerce.com/products/woocommerce-distance-rate-shipping/ , we will be sure to support you.

What is the link to the advanced packaging plugin? If it is https://woocommerce.com/products/woocommerce-advanced-shipping-packages/, we can double check with our development partners if you give us the ticket ID also.

Mr. Hoang,

I do not have the ticket ID, according to Woocommerce, that ticket was sent directly to the plugin developer but I do have the email confirming receipt of the ticket if that would help.

The link for the packaging plugin is indeed the one that you provided at https://woocommerce.com/products/woocommerce-advanced-shipping-packages/ .

Thanks

Hi @underhillz,

If so, please forward that confirmation email and mention this topic URL in the email to [email protected].

Since this is a premium plugin that comes with support we can continue the conversation in a support ticket.

I’ll mark this as resolved. Please feel free to open a new thread here if you have any further questions with the WooCommerce plugin.