• Resolved inessie_o

    (@inessie_o)


    Hello,

    I have recently started using the lovely Tracks theme for my wordpress site. I really like the Disqus plugin for comments and have used it on other sites so am really keen to use it on this one too.

    However, having activated the plugin, it is now spanning across the entire screen with no padding, and looks really messy. I didn’t have this problem when using the standard comments functionality that comes with the theme…

    Example at the bottom of the page here: icmarketing.co.uk/powerpoints-sight-oglivy-mather-induction/

    I am not a coder at all so am struggling to understand how I can fix this easily… any suggestions greatly received.

    Thanks so much in advance,

    Ines

Viewing 14 replies - 1 through 14 (of 14 total)
  • Theme Author Ben Sibley

    (@bensibley)

    Oh yuck, that doesn’t look so great.

    Okay, because the solution is going to be a bit complex and it will benefit everyone, I’m going to add a fix for this to an upcoming version of Tracks.

    We already have a release scheduled for today, so I’ll put it into the following update (v1.19). We can have that available in a few days.

    Thread Starter inessie_o

    (@inessie_o)

    Super, thanks so much! Can’t wait ??

    I’ll put them back to standard in the meantime.

    Theme Author Ben Sibley

    (@bensibley)

    No problem! I’ll post here when the update is available.

    Theme Author Ben Sibley

    (@bensibley)

    UPDATE: version 1.20 is available, and Disqus is now displaying properly.

    Did this fix get rolled out of the code? I’ve got 1.29 and disqus spreads the entire width still.

    Theme Author Ben Sibley

    (@bensibley)

    Could you share a link to a post using Disqus, so I can check it out?

    For reference, here is how Disqus should be displaying: https://i.imgur.com/lyZZg7Q.png

    I can only assume there was some weird caching issue happening (even though I have caching disabled and forced refresh while tweaking). After disabling Disqus altogether and re-enabling it, it’s playing nicely now and looks as the image above.

    Theme Author Ben Sibley

    (@bensibley)

    That’s great to hear! I will keep an eye out for this bug, and please let me know here if you are ever able to recreate it.

    melissamaples

    (@melissamaples)

    Okay, I have some more data that may or may not help you pinpoint. It was working fine until I switched to the premium layout, and now it’s not matching up (comments container too wide). I tried malone76’s fix of disabling and re-enabling, but it’s still broken. So I’m not sure if that helps, but I thought I’d mention it.

    Theme Author Ben Sibley

    (@bensibley)

    Thanks for the additional info. I wasn’t able to recreate the issue when using a different layout, so there must be something else causing it.

    Would you mind sharing a link to your site?

    If you use any caching plugins, it would definitely be worth a shot emptying the cache to see if that makes a difference.

    melissamaples

    (@melissamaples)

    https://melissamaples.com

    I have seven plugins:

    Akismet
    Dean’s Permalinks Migration
    Disqus Comment System
    Facebook Featured Image and Open Graph Meta Tags
    Feedburner Feed Replacement
    Flickrpress
    jQuery Lightbox For Native Galleries

    None of which are caching and there’s no cache folder or definition line in wp-config. So hmmmmm.

    Theme Author Ben Sibley

    (@bensibley)

    Thanks for the link!

    I will add a fix for this in the next update, but you can fix it right now with the following CSS:

    #disqus_thread {
      max-width: 1280px;
    }
    @media all and (min-width: 1400px) {
    
      #disqus_thread {
        padding: 1.5em 285px 3em;
      }
    }

    You can copy and paste that code into the “Custom CSS” section in the Customizer (Appearance > Customize). Once added there, it should take affect right away.

    melissamaples

    (@melissamaples)

    Boom! I pasted it into my child theme’s stylesheet and that worked perfectly. Thank you again!

    Theme Author Ben Sibley

    (@bensibley)

    You’re welcome ??

Viewing 14 replies - 1 through 14 (of 14 total)
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