• Resolved josoder

    (@josoder)


    Hi
    We are installing and testing this plugin now at umah.no. Would love to have this functionality, and the plugin seems to work like a charm.

    One rather serious issue, however:
    Just after posting a review, the customer is shown “related products”. These are products from wildly different stores, not from our store. Is it supposed to be like that…?

    This happened at an IOS-device, if it makes a difference.

    Cheers
    Jorn

    The page I need help with: [log in to see the link]

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  • Plugin Author cusrev

    (@ivole)

    Thanks for trying our plugin!

    Yes, this is correct. We will show relevant products and reviews from your store as recommendations to customers who bought something at another store. In exchange, product recommendations from other stores will be displayed on review forms created for your store.

    The idea is to help you get your products in front of potential new customers, and it is based on the reciprocity principle. Please refer to this article for detailed information: https://help.cusrev.com/support/solutions/articles/43000592925-product-recommendations-on-review-forms

Viewing 1 replies (of 1 total)
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