Displaying (correct) user data during checkout

  • Resolved ToTTi

    (@formgarten)


    5 years ago

    First of all: A Woocommerce shop for a customer should go live very soon and I’m currently testing all situations. I have no active caching plugins and my server is not using caching at the moment, too. With Chrome I am in developer mode and Ive got no activated caching here either.

    My problem is the customer data of registered customers that should be used in the shopping cart for the shipping calculation and should appear on the checkout page, too. But after login during the ordering process (or before adding something to the cart), mostly the address details are not inserted on both pages, not into the cart page (country, post code, city) and not into the checkout page (user and address data). Sometimes it’s showing up and sometimes not. Again sometimes the address of the before logged in user is displayed. What the hell is that??

    Of course, I’m currently testing by logging in and out with 2 test accounts again and again, also with my admin account, but is that a problem? I’m killing all cookies after each session. It must nevertheless theoretically be possible for two different users to use the same computer without the data from the previous user being displayed by cookies etc. I’m getting a little nervous because the shop will be ready soon and I hope I don’t have a big problem.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    The symptoms you’re describing are ones that I’ve only ever seen with caching. Can you share a copy of your system status report here? You can find that under **WooCommerce > System Status** ??

    Also, are you seeing the same thing when using completely different browsers?

    Thread Starter ToTTi

    (@formgarten)

    Hi, thanks for coming back to me. Further on I checked it on my MacBook Pro, also with chrome: same thing.

    Here’s the status:

    
### WordPress Environment ###

WordPress address (URL): ###
Site address (URL): ###
WC Version: 3.9.2
REST API Version: ? 1.0.7
Log Directory Writable: ?
WP Version: 5.3.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.15-he.0
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: 5.6.47-87.0-log
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.9.2
WC Database Prefix: vitsh_
Datenbank-Gesamtgr??e: 2.31MB
Datenbank-Datengr??e: 1.98MB
Datenbank-Indexgr??e: 0.33MB
vitsh_woocommerce_sessions: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_api_keys: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_attribute_taxonomies: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_downloadable_product_permissions: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_order_items: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_order_itemmeta: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
vitsh_woocommerce_tax_rates: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
vitsh_woocommerce_tax_rate_locations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_shipping_zones: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_shipping_zone_locations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_shipping_zone_methods: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_payment_tokens: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_payment_tokenmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_aiowps_events: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_aiowps_failed_logins: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_aiowps_global_meta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_aiowps_login_activity: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_aiowps_login_lockdown: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_aiowps_permanent_block: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_cartflows_ca_cart_abandonment: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
vitsh_cartflows_ca_email_history: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_cartflows_ca_email_templates: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_cartflows_ca_email_templates_meta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_commentmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_comments: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
vitsh_links: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_ms_snippets: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_options: Daten: 1.22MB + Index: 0.08MB + Engine MyISAM
vitsh_postmeta: Daten: 0.53MB + Index: 0.07MB + Engine MyISAM
vitsh_posts: Daten: 0.15MB + Index: 0.04MB + Engine MyISAM
vitsh_snippets: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM
vitsh_termmeta: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
vitsh_terms: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
vitsh_term_relationships: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
vitsh_term_taxonomy: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
vitsh_tm_taskmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_tm_tasks: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_usermeta: Daten: 0.02MB + Index: 0.02MB + Engine MyISAM
vitsh_users: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
vitsh_wc_download_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_wc_product_meta_lookup: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
vitsh_wc_tax_rate_classes: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
vitsh_wc_webhooks: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_gzd_dhl_labelmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_gzd_dhl_labels: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_gzd_shipmentmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_gzd_shipments: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_gzd_shipment_itemmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_gzd_shipment_items: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
vitsh_woocommerce_gzd_shipping_provider: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
vitsh_woocommerce_gzd_shipping_providermeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

astra-advanced-hook: 2
attachment: 101
custom_css: 1
customize_changeset: 2
elementor_library: 6
invoice: 7
nav_menu_item: 23
page: 14
post: 1
product: 17
scheduled-action: 20
shop_coupon: 2
shop_order: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

Advanced Database Cleaner PRO: von Younes JFR. – 3.1.0
All In One WP Security: von Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.3

Astra Pro: von Brainstorm Force – 2.3.2
Classic Editor: von WordPress-Mitwirkende – 1.5
Code Snippets: von Code Snippets Pro – 2.14.0
Duplicate Post: von Enrico Battocchi – 3.2.4
Elementor Extras: von Namogo – 2.2.20
Elementor Pro: von Elementor.com – 2.8.4
Elementor: von Elementor.com – 2.9.3
If Menu - Visibility control for menu items: von Layered – 0.15
Kadence WooCommerce Email Designer: von Kadence WP – 1.3.12
Image optimization service by Optimole: von Optimole – 2.2.9
Two-Factor: von Mitwirkende – 0.5.1
Ultimate Addons for Elementor: von Brainstorm Force – 1.23.0
Vendidero Helper: von Vendidero – 1.3.0
PayPal PLUS für WooCommerce: von Inpsyde GmbH – 2.1.2
Germanized für WooCommerce Pro: von Vendidero – 2.0.13
Germanized für WooCommerce: von Vendidero – 3.1.3
WooCommerce: von Automattic – 3.9.2

### Inactive Plugins (7) ###

Adminimize: von Frank Bültge – 1.11.6
AJAX Search for WooCommerce: von Damian Góra – 1.6.2
Dynamic Visibility for Elementor: von Dynamic.ooo – 3.0.1
MainWP Child: von MainWP – 4.0.7
Sucuri Security - Auditing, Malware Scanner and Hardening: von Sucuri Inc. – 1.8.24
WP Menu Icons: von WP Menu Icons – 2.0.3
WP Rocket: von WP Media – 3.4.4

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #483 - /shop/
Warenkorb: #286 - /warenkorb/
Kasse: #288 - /kasse/
Mein Konto: #295 - /konto/
Allgemeine Gesch?ftsbedingungen: #1568 - /agb/

### Theme ###

Name: Astra
Version: 2.3.1
Author URL: https://wpastra.com/about/
Child Theme: ? – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Abgeschlossen: 20
Oldest: 2020-02-27 10:40:58 +0100
Newest: 2020-02-28 13:08:58 +0100

Ausstehend: 0
Oldest: –
Newest: –

Abgebrochen: 0
Oldest: –
Newest: –

In Bearbeitung: 0
Oldest: –
Newest: –

Fehlgeschlagen: 0
Oldest: –
Newest: –
    Thread Starter ToTTi

    (@formgarten)

    Hi, the problem has not yet been resolved. I would be very happy to receive another answer. Thanks.

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    Thank you very much for sending that System Status Report!

    As mentioned previously, the behavior you are describing is nearly always caused by caching. I understand you mentioned that you have no caching plugins installed on the site or server, however I do see the following in your System Report:

    
### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php

    Please try disabling that and see if the issue is resolved. There’s a good write-up about the advanced-cache.php file here (please read through until the section at the bottom):
    https://kraft.blog/2018/05/wordpress-drop-in-plugins/

    I would also recommend reaching out to your hosting to confirm that the Cart, Checkout, and My Account pages are all definitely excluded from caching.

    I hope that helps!

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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