display:bloack not added to banner on small screens?

  • Hi,

    I have a really strange issue with your plugin. Firstly default banner wasn’t showing at all but I solved it by enabling custom banner. And custom banner only shows on larger screens. If I preview it in chrome emulator on anything less than imac mini the banner is not showing. Looking at your config you have display:none added to banner css by default and then your code either adds or not display: block to the actual element on page load. Why is it NOT adding it on smaller screens where it is in fact MOST needed. Can you please advise and/or troubleshoot.
    https://dev.hotspotsvanuatu.com/
    To replicate the issue just look at the site in desktop, then turn on inspect element in chrome and enable emulator and reload in any of the mobile views and observe element style of div id “pwaforwp-add-to-home-click”. Has display: block on large screen and does not have it on small screen.
    I experimented with checking and unchecking “display on desktop” in the settings of custom popup feature but it didn’t make a difference.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Akshay A

    (@akshaycode1)

    Hi, thank you for reaching out to us. Please check for any conflicts with other plugins, as this issue can sometimes arise from such conflicts. If the issue persists, kindly let us know.

    Thread Starter Polina

    (@polinet)

    Using Wp safe mode with only your plugin enabled and default 2024 theme you can see that in responsive preview (or desktop) the banner shows

    https://dev.hotspotsvanuatu.com/wp-content/uploads/2024/10/Screenshot-2024-10-11-095355.png

    and in mobile or tablet size preview the banner does not show

    https://dev.hotspotsvanuatu.com/wp-content/uploads/2024/10/image_2024-10-11_095510372.png

    Plugin Support Akshay A

    (@akshaycode1)

    Hi, we’ve checked on our end but were unable to find the issue. Could you please share a short video showing the steps you’re taking and the issue occurring on your side? This will help us to check further.

    Thread Starter Polina

    (@polinet)

    Here it is – banner showing in desktop view but disappearing in mobile view
    https://sharing.clickup.com/clip/p/t9016485552/70690978-6242-4f27-8cd8-570b457907bf/screen-recording-2024-10-19-01%3A13.webm

    Plugin Support Akshay A

    (@akshaycode1)

    Hi, Please refer to this manual once and follow all the steps mentioned in it. Give it a try and let us know if you have any concerns.

    Thread Starter Polina

    (@polinet)

    Sorry I am completely missing the point here. I am reporting to you a bug in the FREE version of your plugin in the BASIC functionality of the plugin itself. And you are sending me to a “manual” which suggests I need to buy your paid version. Are you saying you are disabling the mobile banner that you are advertising as a free feature ON PURPOSE to force people to buy the paid version? Your advise is completely misaligned to the actual question and problem I am reporting. I do not want a paid version of your plugin. I am asking why the free version functionality of the download banner appears to be malfunctioning.

    Again THIS is the feature I am trying to get working:
    APP Banners in Home-screen: Automatically notifies your visitor to get the APP version of the website which directly gets added with the list of Apps and Home-screen. You can customize the icons for this as well.

    And it is being explicitly hidden by your own plugin’s css. Why have this feature and advertise it if you then put “display:none” on it???

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.