Display rules and events error

Dear @sharondekruijff ,

Thanks a lot for reporting.

Can you please send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Meanwhile, have you tried to deactivate and reactivate the plugin again?
Did that help?
In case it didn’t, please, try to reinstall the plugin, but make sure to uncheck the ”Delete popup data” from Settings in order not to lose all created popups.

We are looking ahead to hearing from you soon.

Best,
Popup Builder Team

Dear Popup Builder Team,

Thank you for your reply. Deactivate and reactivate or reinstalling the plugin didn’t work.
System information file and images of the error: https://we.tl/t-xg4PNhHDdx

Hope to hear from you again soon!

Kind regards,
Sharon

Dear @sharondekruijff ,

Thanks for getting back to us.

It is possible that the issue can be a result of the conflict between our plugin and one of the plugins or themes you have.

To figure that out, may we ask you to deactivate all the plugins you have and in case the issue is fixed, by activating the plugins one by one, locating which plugin causes the conflict.
With the same logic, please, try to check the conflict between our plugin and the installed themes.

However, we understand if you wouldn’t want to deactivate your plugins and switch themes on a production site, so it may be preferable that you set up a staging environment for your tests.
Some popular web hosts offer quick setups for a staging site so please contact your web host for assistance. If your web host does not offer staging sites, [this article](https://yoast.com/help/how-to-create-a-staging-environment-for-your-wordpress-site/) will help you create a staging site.

Please, keep us updated about the results.

Best,
Popup Builder Team

Dear Popup Builder Team,

Thank you for your reply. I deactivated and activated all plugins one by one, but unfortunately this did not help. So specifically the two pages ‘display rules’ and ‘events’ are not loading. These pages are loading for one second, but quickly after that a white screen is visible again for these two pages.

Can you take a look at this again as soon as possible? We have a pop up that we want to show on one of our landing pages, but that is not possible right now.

Kind regards,
Sharon

Dear @sharondekruijff ,

Thanks for getting back to us and sorry for the late response.

In case you still face the issue, please, contact us with the [email protected] email address by including the support thread URL, so we can identify you easily.

Looking ahead to hearing from you soon.

Best,
Popup Builder Team