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Resolved Augusto Gentile
(@agugentile)

3 years, 5 months ago
Hi, as shop manager user, I can not manage display rules. After clicking plus (+) button to add a new rule, nothing happens.

Console logs: “Failed to load resource: the server responded with a status of 403 ()”

It is not possible to switch off the single pop ups. After refreshing, the status shows Active

As an admin user, there is no trouble at all.

I have tried deactivating the cache plugin.
- This topic was modified 3 years, 5 months ago by Augusto Gentile.
- This topic was modified 3 years, 5 months ago by Augusto Gentile.
The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Sygnoos Support
(@sygnoossupport)

3 years, 5 months ago

Dear @agugentile ,

Thanks for reaching out.

Can you please send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Looking ahead to hearing from you soon.

Best,
Popup Builder Team

Thread Starter Augusto Gentile
(@agugentile)

3 years, 5 months ago

Thanks for your replay. I am leaving here the System Information link

https://we.tl/t-lmTZMGlryS

Sygnoos Support
(@sygnoossupport)

3 years, 5 months ago

Dear @agugentile ,

Thanks for the provided file.
We were able to reproduce the issue.
We will make sure to check that with our development team and once we have any updates about the fix, we will get back to you.

Best,
Popup Builder Team

Sygnoos Support
(@sygnoossupport)

3 years, 2 months ago

Dear @agugentile ,

We are sorry for the delay, but we have got some updates for you regarding the reported issue.
Upon the investigation, we have found out, that the issue is connected with the Wordfence, which blocks the Popup Builder requests.

In case you have the Wordfence plugin, please, follow the steps below to solve the issue:

1. Open the Wordfence
2. Navigate to All Options
3. After, open the Rules
4. Click on the Show all Rules
5. Turn off the mentioned section of the screenshot:

https://prnt.sc/2643w0k

Make sure to clear the cache of the website for an accurate result.

Please, let us know if that helped.

Best,
Popup Builder Team

Viewing 4 replies - 1 through 4 (of 4 total)

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