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Resolved rmcc4444
(@rmcc4444)

5 years, 9 months ago
I am trying to enable lightbox for product images but my display settings are missing as you can see here –> https://prntscr.com/np2icm

You can click on the everlasting gobstopper and see a light box doesn’t display:
https://www.cyberwonka.com/product/replica-1971-everlasting-gobstopper-with-small-display-case/

I am using the Enfold theme but have tried with Flatesome and it doesn’t work with either.

Here is my status report:

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CyberWonka.com
11 Plugin Update
00 Comments in moderation
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System statusToolsLogsScheduled ActionsSystem status
Stripe is in live mode however your test keys may not be valid. Live keys start with pk_live and sk_live or rk_live. Please go to your settings and, set your Stripe account keys.

Stripe is enabled, but a SSL certificate is not detected. Your checkout may not be secure! Please ensure your server has a valid SSL certificate

Please copy and paste this information in your ticket when contacting support:

Understanding the status report
```
### WordPress Environment ###

WordPress address (URL): https://www.cyberwonka.com
Site address (URL): https://www.cyberwonka.com
WC Version: 3.6.2
Log Directory Writable: ?
WP Version: 5.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.5
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.2
WC Database Prefix: cw_
MaxMind GeoIP Database: ?
Total Database Size: 13.91MB
Database Data Size: 10.97MB
Database Index Size: 2.94MB
cw_woocommerce_sessions: Data: 0.16MB + Index: 0.02MB
cw_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
cw_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
cw_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB
cw_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
cw_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
cw_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
cw_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
cw_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
cw_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
cw_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
cw_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
cw_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
cw_woocommerce_log: Data: 0.02MB + Index: 0.02MB
cw_blc_filters: Data: 0.02MB + Index: 0.00MB
cw_blc_instances: Data: 0.02MB + Index: 0.05MB
cw_blc_links: Data: 0.02MB + Index: 0.06MB
cw_blc_synch: Data: 0.02MB + Index: 0.02MB
cw_commentmeta: Data: 0.02MB + Index: 0.03MB
cw_comments: Data: 0.05MB + Index: 0.09MB
cw_failed_jobs: Data: 0.02MB + Index: 0.00MB
cw_layerslider: Data: 0.39MB + Index: 0.00MB
cw_layerslider_revisions: Data: 2.52MB + Index: 0.00MB
cw_links: Data: 0.02MB + Index: 0.02MB
cw_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
cw_options: Data: 2.47MB + Index: 0.08MB
cw_postmeta: Data: 1.52MB + Index: 0.16MB
cw_posts: Data: 1.52MB + Index: 0.06MB
cw_queue: Data: 0.02MB + Index: 0.00MB
cw_structuring_markup: Data: 0.02MB + Index: 0.02MB
cw_termmeta: Data: 0.02MB + Index: 0.03MB
cw_terms: Data: 0.02MB + Index: 0.03MB
cw_term_relationships: Data: 0.02MB + Index: 0.02MB
cw_term_taxonomy: Data: 0.02MB + Index: 0.03MB
cw_usermeta: Data: 0.05MB + Index: 0.03MB
cw_users: Data: 0.02MB + Index: 0.05MB
cw_wc_download_log: Data: 0.02MB + Index: 0.03MB
cw_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
cw_wc_webhooks: Data: 0.02MB + Index: 0.02MB
cw_wsal_metadata: Data: 1.52MB + Index: 1.52MB
cw_wsal_occurrences: Data: 0.09MB + Index: 0.11MB
cw_wsal_options: Data: 0.02MB + Index: 0.00MB
cw_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
cw_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 40
avia_framework_post: 10
customize_changeset: 2
jetpack_migration: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
jp_vid_sitemap: 2
nav_menu_item: 13
page: 20
post: 3
product: 4
revision: 71
scheduled-action: 57
schema: 2
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (11) ###

Classic Editor: by WordPress Contributors – 1.5
Contact Form 7: by Takayuki Miyoshi – 5.1.1
Duplicate Page: by mndpsingh287 – 3.5
Mailchimp for WooCommerce: by Mailchimp – 2.1.16 – Not tested with the active version of WooCommerce
Mailchimp for WordPress: by ibericode – 4.5.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.14

WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.14
WooCommerce Stripe Gateway: by WooCommerce – 4.1.16
WooCommerce Services: by Automattic – 1.20.0
WooCommerce: by Automattic – 3.6.2
WP User Login Notifier: by BuddyDev – 1.0.4

### Inactive Plugins (16) ###

Analytify - Google Analytics Dashboard: by Analytify – 2.2.12
Broken Link Checker: by ManageWP – 1.11.8
Jetpack by WordPress.com: by Automattic – 7.3.1
Markup (JSON-LD) structured in schema.org: by Kazuya Takami – 4.6.5
Open external links in a new window: by Kristian Risager Larsen – 1.3.2
SG Optimizer: by SiteGround – 5.1.2
WF Cookie Consent: by wunderfarm – 1.1.4
WordPress Importer: by wordpressdotorg – 0.6.4
WordPress Starter: by SiteGround – 1.0.0
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.3.3

WP File Manager: by mndpsingh287 – 4.8
WP Security Audit Log: by WP White Security – 3.4.0.1
WPSSO Core [Main Plugin]: by JS Morisset – 4.30.0
WPSSO Schema JSON-LD Markup: by JS Morisset – 1.44.0
WPSSO Strip Schema Microdata: by JS Morisset – 1.4.4
Yoast SEO: by Team Yoast – 11.2 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #4 - /shop/
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Enfold
Version: 4.5.5
Author URL: https://kriesi.at
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 57
Oldest: 2019-05-03 22:57:25 +0000
Newest: 2019-05-09 19:44:55 +0000

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –
```
Copy for support

WordPress environment
WordPress address (URL): https://www.cyberwonka.com
Site address (URL): https://www.cyberwonka.com
WooCommerce version: 3.6.2
Log directory writable: /home/interes6/public_html/cyberwonka.com/wp-content/uploads/wc-logs/
WordPress version: 5.2
WordPress multisite: –
WordPress memory limit: 768 MB
WordPress debug mode: –
WordPress cron:
Language: en_US
External object cache: –
Server environment
Server info: Apache
PHP version: 7.3.5
PHP post max size: 128 MB
PHP time limit: 120
PHP max input vars: 1000
cURL version: 7.59.0, OpenSSL/1.0.2r
SUHOSIN installed: –
MySQL version: 5.6.40-84.0-log
Max upload size: 128 MB
Default timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
GZip:
Multibyte string:
Remote post:
Remote get:
Database
WooCommerce database version: 3.6.2
Database prefix cw_
MaxMind GeoIP database: /home/interes6/public_html/cyberwonka.com/wp-content/uploads/GeoLite2-Country.mmdb
Total Database Size 13.91MB
Database Data Size 10.97MB
Database Index Size 2.94MB
cw_woocommerce_sessions Data: 0.16MB + Index: 0.02MB
cw_woocommerce_api_keys Data: 0.02MB + Index: 0.03MB
cw_woocommerce_attribute_taxonomies Data: 0.02MB + Index: 0.02MB
cw_woocommerce_downloadable_product_permissions Data: 0.02MB + Index: 0.06MB
cw_woocommerce_order_items Data: 0.02MB + Index: 0.02MB
cw_woocommerce_order_itemmeta Data: 0.02MB + Index: 0.03MB
cw_woocommerce_tax_rates Data: 0.02MB + Index: 0.06MB
cw_woocommerce_tax_rate_locations Data: 0.02MB + Index: 0.03MB
cw_woocommerce_shipping_zones Data: 0.02MB + Index: 0.00MB
cw_woocommerce_shipping_zone_locations Data: 0.02MB + Index: 0.03MB
cw_woocommerce_shipping_zone_methods Data: 0.02MB + Index: 0.00MB
cw_woocommerce_payment_tokens Data: 0.02MB + Index: 0.02MB
cw_woocommerce_payment_tokenmeta Data: 0.02MB + Index: 0.03MB
cw_woocommerce_log Data: 0.02MB + Index: 0.02MB
cw_blc_filters Data: 0.02MB + Index: 0.00MB
cw_blc_instances Data: 0.02MB + Index: 0.05MB
cw_blc_links Data: 0.02MB + Index: 0.06MB
cw_blc_synch Data: 0.02MB + Index: 0.02MB
cw_commentmeta Data: 0.02MB + Index: 0.03MB
cw_comments Data: 0.05MB + Index: 0.09MB
cw_failed_jobs Data: 0.02MB + Index: 0.00MB
cw_layerslider Data: 0.39MB + Index: 0.00MB
cw_layerslider_revisions Data: 2.52MB + Index: 0.00MB
cw_links Data: 0.02MB + Index: 0.02MB
cw_mailchimp_carts Data: 0.02MB + Index: 0.00MB
cw_options Data: 2.47MB + Index: 0.08MB
cw_postmeta Data: 1.52MB + Index: 0.16MB
cw_posts Data: 1.52MB + Index: 0.06MB
cw_queue Data: 0.02MB + Index: 0.00MB
cw_structuring_markup Data: 0.02MB + Index: 0.02MB
cw_termmeta Data: 0.02MB + Index: 0.03MB
cw_terms Data: 0.02MB + Index: 0.03MB
cw_term_relationships Data: 0.02MB + Index: 0.02MB
cw_term_taxonomy Data: 0.02MB + Index: 0.03MB
cw_usermeta Data: 0.05MB + Index: 0.03MB
cw_users Data: 0.02MB + Index: 0.05MB
cw_wc_download_log Data: 0.02MB + Index: 0.03MB
cw_wc_product_meta_lookup Data: 0.02MB + Index: 0.09MB
cw_wc_webhooks Data: 0.02MB + Index: 0.02MB
cw_wsal_metadata Data: 1.52MB + Index: 1.52MB
cw_wsal_occurrences Data: 0.09MB + Index: 0.11MB
cw_wsal_options Data: 0.02MB + Index: 0.00MB
cw_yoast_seo_links Data: 0.02MB + Index: 0.02MB
cw_yoast_seo_meta Data: 0.02MB + Index: 0.00MB
Post Type Counts
attachment 40
avia_framework_post 10
customize_changeset 2
jetpack_migration 2
jp_img_sitemap 2
jp_sitemap 2
jp_sitemap_master 2
jp_vid_sitemap 2
nav_menu_item 13
page 20
post 3
product 4
revision 71
scheduled-action 57
schema 2
wpcf7_contact_form 1
Security
Secure connection (HTTPS): Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors
Active plugins (11)
Classic Editor by WordPress Contributors – 1.5
Contact Form 7 by Takayuki Miyoshi – 5.1.1
Duplicate Page by mndpsingh287 – 3.5
Mailchimp for WooCommerce by Mailchimp – 2.1.16 – Not tested with the active version of WooCommerce
Mailchimp for WordPress by ibericode – 4.5.2
UpdraftPlus – Backup/Restore by UpdraftPlus.Com, DavidAnderson – 1.16.14
WooCommerce PayPal Checkout Gateway by WooCommerce – 1.6.14
WooCommerce Stripe Gateway by WooCommerce – 4.1.16
WooCommerce Services by Automattic – 1.20.0
WooCommerce by Automattic – 3.6.2
WP User Login Notifier by BuddyDev – 1.0.4
Inactive plugins (16)
Analytify – Google Analytics Dashboard by Analytify – 2.2.12
Broken Link Checker by ManageWP – 1.11.8
Jetpack by WordPress.com by Automattic – 7.3.1
Markup (JSON-LD) structured in schema.org by Kazuya Takami – 4.6.5
Open external links in a new window by Kristian Risager Larsen – 1.3.2
SG Optimizer by SiteGround – 5.1.2
WF Cookie Consent by wunderfarm – 1.1.4
WordPress Importer by wordpressdotorg – 0.6.4
WordPress Starter by SiteGround – 1.0.0
WP-Optimize by David Anderson, Ruhani Rabin, Team Updraft – 2.3.3
WP File Manager by mndpsingh287 – 4.8
WP Security Audit Log by WP White Security – 3.4.0.1
WPSSO Core [Main Plugin] by JS Morisset – 4.30.0
WPSSO Schema JSON-LD Markup by JS Morisset – 1.44.0
WPSSO Strip Schema Microdata by JS Morisset – 1.4.4
Yoast SEO by Team Yoast – 11.2 – Not tested with the active version of WooCommerce
Settings
API enabled: –
Force SSL: –
Currency USD ($)
Currency position left
Thousand separator ,
Decimal separator .
Number of decimals 2
Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Connected to WooCommerce.com:
WooCommerce pages
Shop base: #4 – /shop/
Cart: #5 – /cart/
Checkout: #6 – /checkout/
My account: #7 – /my-account/
Terms and conditions: Page not set
Theme
Name: Enfold
Version: 4.5.5
Author URL: https://kriesi.at
Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce support:
Templates
Overrides: –
Action Scheduler
Action Status Count Oldest Scheduled Date Newest Scheduled Date
Complete 57 2019-05-03 22:57:25 +0000 2019-05-09 19:44:55 +0000
Pending 0 – –
Canceled 0 – –
In-progress 0 – –
Failed 0 – –
If you like WooCommerce please leave us a ★★★★★ rating. A huge thanks in advance!Version 5.2

—

Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

Stef
(@serafinnyc)

5 years, 9 months ago

Has this been resolved? I’m not seeing any issue unless it’s in desktop as mobile works as it should.

dougaitken
(@dougaitken)

Automattic Happiness Engineer

5 years, 9 months ago

Hi @rmcc4444

This is part of the WooCommerce Customizer now – https://docs.woocommerce.com/document/woocommerce-customizer/

Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Display options missing for light box’ is closed to new replies.