Display issues

  • Resolved mylittlethreads

    (@mylittlethreads)


    5 years ago

    There is never-ending issues with this plugin…It never just works and I’m getting frustrated
    Today the issues are the settings pages load blank white screens and the visuals are all messed up. Looks like the CSS isn’t loading. It works fine for me at home, as I have a cache already downloaded but not for new customers. Mobile works fine.

    The second issue is the settings pages are white screens… again.

    I have the latest version, it’s activated.
    To update (which I have to do with ONLY your plugin btw) I completely removed the plugin using FTP. Cleared every cache you can think of. Uploaded the plugin and activated it. everything seemed fine… but I was wrong, again…

    To trouble shoot, i’ve excluded the book pages cache, deleted and recreated the page. done a plugin check one by one. can’t seem to find the error there either

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • nicomorelli

    (@nicomorelli)

    Anche io sto aspettando un aggiornamento, con nuovo versione wordpress non funziona

    Plugin Author ameliabooking

    (@ameliabooking)

    Hi,

    Sorry to hear that you are experiencing problems with our plugin.

    Usually these things happen due to the conflict with some other plugin, but we can only assume this because we didn’t investigated the problem on your side. Can you please open the ticket on our support platform here https://tmsplugins.ticksy.com/ so we can investigate this and provide help.

    As for the WordPress version, we have tested the plugin with latest 5.3 version and we didn’t experience any issue so we would need to investigate this on your side.

    Best regards.

    nicomorelli

    (@nicomorelli)

    ho scritto il ticket allapagina richiesta, al momento ho fretta e non trovo il code,

    Attendo vostra risposta [email protected]

    Nico

    lexiwebgirl

    (@lexiwebgirl)

    I have the same issue as soon as I updated WordPress to the newest version.

    Thread Starter mylittlethreads

    (@mylittlethreads)

    I can’t, whenever i try to load the product via envato it just reloads the page again. I think i have to purchase support. to be honest, if i have to purchase more support i’d probably just purchase another plugin. I like your’s, it does what I need. But it just doesn’t work so much of the time, there is never zero issues, I just live with them until this one as it prevents people from booking.

    Plugin Author ameliabooking

    (@ameliabooking)

    Hi,

    We are very sorry to hear that you have issues with our plugin.

    This is the first time that this kind of issue happens and we will certainly give our best to fix it as soon as possible. You can open ticket in Pre-purchase section that doesn’t require to purchase support again. We need to investigate this and in order to do this the best way is to investigate issue on your side. Our customer support will provide all necessary help without any additional payment since issue is on our side.

    Best regards.

    Plugin Author ameliabooking

    (@ameliabooking)

    Hi,

    We have tested the plugin with WordPress 5.3 version and everything is working, the issue caused another plugin when it tried to minify our CSS code. So probably there are some themes and plugins that also have conflict with ours but we can easily fix it as soon as you contact us.

    Best regards.

    nicomorelli

    (@nicomorelli)

    io vi ho gia contattato, senza alcun aiuto.
    attendo vostra risposta, e un help grazie

    [email protected]
    Nico

    Plugin Author ameliabooking

    (@ameliabooking)

    Hi,

    The official language in which we provide our support is English, so I would need to ask you to please write to us in English.

    We didn’t find any support ticket with this email, if you have used some other email please send us so we can find it, or try submitting a new ticket on our support platform.

    Best regards.

Viewing 9 replies - 1 through 9 (of 9 total)
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