Display issue with WooCommerce media library

  • Resolved slauper

    (@slauper)


    1 year, 8 months ago

    Hello,

    I have a serious display issue when trying to add a product. The media-sidebar is not displaying correctly(instead of appearing on the right side it appears above the media gallery).

    I have tried disabling all plugins except for WooCommerce, changing themes, and PHP versions, but the problem persists.

    Do you have any suggestions to resolve this issue? Thank you very much in advance.

    Steve Lauper

    https://www.passionplants.fr

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @slauper

    Could you please provide us with a clear screenshot of what you’re seeing on your end? This will help us better understand your situation and address your concerns more effectively.

    If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Furthermore, I’d also like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!

    Thread Starter slauper

    (@slauper)

    Hello Shameen,

    Thank you very much for your response and your help.

    I already submitted my situation to Woocommerce support and also Github. I’m awaiting for a response.

    Here the screenshot of my little problem :

    snipboard.io/mG6Ciz.jpg

    Best regards,

    Steve

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @slauper

    Often, these types of issues could be related to the web browser you’re using. A good first step to troubleshooting this would be to try clearing your browser’s cache. This can often help in resolving general site loading or performance issues. You can follow our detailed guide on clearing browser cache here: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

    Additionally, I will mark this thread as resolved since our Happiness Engineers would best handle your concern there. Should you have further inquiries, kindly create a new topic here.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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