Hi Dave,
Thanks for reaching out! Yes, you can upload an image to be displayed when you’re online and also one when you’re offline, and paste the generated code anywhere on your website.
You can alternatively generate a simple hyperlink like “Live chat with me” that opens the widget if you prefer.
Using the Advanced CSS option, you can hide the button entirely as well.
You should be able to play with this if you’re on the trial from the Advanced Appearance tab in your chat widget settings inside of Formilla, under the Live Chat Images/Links accordion.
Feel free to reach out at support [at] Formilla.com with your registered account if you need additional support from our team (probably will get picked up faster that way).
Cheers!
Zack
Formilla.com