Display blank page before open

  • Resolved welcometooxford

    (@welcometooxford)


    1 year, 11 months ago

    i am using 10web booster, speed looks great but there is a problem. when i open the website it displays blank white screen for quite long time. is there any solution for it.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support narektorosyan

    (@narektorosyan)

    hi @welcometooxford,

    Thank you for posting your question, We have fixed the issue. Can you please check? For further optimization please contact us via this form: https://help.10web.io/hc/en-us/requests/new.

    Thread Starter welcometooxford

    (@welcometooxford)

    hi the white blank preload space issue is still there, it is displaying for bearly 2 seconds. Actual site opens at 2.9 seconds .

    Plugin Support Mane Grigoryan

    (@manegr)

    Hi dear @welcometooxford ,
    Thanks for your patience.

    Your website has a white pre-loader, which should be enabled from your theme settings. If you manage to disable the mentioned pre-loader and run the optimization again, the website will open faster.

    If you need help disabling the pre-loader and optimizing the speed more, please, contact us via this form:?https://help.10web.io/hc/en-us/requests/new.

    Regards, Mane

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @welcometooxford ,
    Thank you for contacting our technical support.

    I am happy to inform you, that our development team has resolved the problem on your website. Could you please have a look? Please test the solution and let me know if the issue is fixed.

    We have also deactivated WP Rocket plugin. Please, don’t use 10Web Booster and WP Rocket together, as they may conflict and create issues for your website. 

    Thank you! Have a great day!
    Regards, Mane

Viewing 4 replies - 1 through 4 (of 4 total)
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