Far too expensive

Hi Donald,

I really apologize for any misunderstanding here, however there are some serious concerns in your message here.

I checked on your ticket with us, and see that our support team immediately replied to you and passed your refund request to our billing team — no questions asked.

We deeply value our relationships with customers, and have multiple layers in place for transparency on all pricing and renewals. For example, we establish yearly pricing in the checkout page, receipt email, and account pages. And we also send out a reminder email for the renewal 30 days in advance. We want to do everything we can to be open and clear with our customers.

I hope these details are helpful, and I also hope that you’ll please consider revising your review — we’d definitely appreciate it!

I did revise my review after the refund was posted, although I note it was only after it was published (within minutes, in fact!), that the refund was finally paid.

I never received advance warning of the $399 charge (checked my spam folder), and given the outrageously inflated price (by any standards), I think that is really the most unsatisfactory aspect.

I also noticed on Twitter that I am not alone in ?experiencing this.

• This reply was modified 5 years, 2 months ago by Donald Jenkins.