discounted products not showing

  • Resolved otheman

    (@otheman)


    3 years, 1 month ago

    I don’t see the discounted product when I add a discount from the vendor dashboard (dokan) just an old product, but if I add the discount before creating the product it will work when I try to add or remove the discount price it works but in my home page I can’t see them only if add them from the vendor dashboard (dokan), but when I’m adding the discount price from the admin dashboard woocommerce its working fine it showing the product in the home page even the old products, I tried other theme and the same problem I’m guessing the problem is from the dokan plugin. I contacted the support of the plugin they told me the problem is from my theme even I told them that I tried another theme they answer with the same.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @otheman

    It seems like there is a possibility of having a conflict on your site. This will require checking your site. For that, I would recommend creating a support ticket other than creating a support topic here. Besides, kindly reply to the ticket that you have already created and the assigned support engineer will try his/her level best to assist you.

    Thanks!

    Thread Starter otheman

    (@otheman)

    hi @jahidulhassan
    i already created the support ticket for the plugin they answer me with: the problem is from your theme and he told me that he checked and he didn’t see the problem even i did a video recording the problem and i told him i did try other theme he reply with same answer

    Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @otheman

    I am really sorry for the delayed response. Here, we are able to discuss the free features of us and not any premium service provided by us. So, it will be best to contact the assigned support engineer via the ticket you have already created.

    You can share the ticket ID here so that I can contact the support engineer and have another look at your issue.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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