Discount Rule Not Working

  • Resolved DarkCoder

    (@darkcod3r)


    5 months, 2 weeks ago

    Hi. i created free shipping discount rule where Direct payment transfer customer should get 100% free shipping but discount rule not applying/not working. i followed documentation correctly. what can be the problem.?!

    Theme is Blocksy.

    i cleared cache and everything but still no luck. is this plugin issue or blocksy theme issue..?! (or both)

    See below Screenshots

    Issue with discount rule

    Thank you

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello,

    Thank you for reaching out. This is Sangeetha from the Customer Support Team.

    Also, thanks for the detailed screenshots.

    Can you give a try by choosing “Refresh order review in checkout -> Yes” from settings tab ?

    Here is an example screenshot: https://nimb.ws/4ljUP5c (go to WordPress back end -> Woocommerce -> Discount Rules -> Settings)

    Hope this helps in resolving the issue.

    If issue still occurs, can you create a support ticket by clicking here: https://www.flycart.org/support and provide us with above given details. Our support engineer will be available to assist you with your inquiries more promptly.

    Thanks,
    Team Flycart

    Thread Starter DarkCoder

    (@darkcod3r)

    Yes. i did enable that refresh order review in checkout but still same issue..

    Hi,

    Thank you for confirming.

    I noticed that you have created a ticket on our support page at https://www.flycart.org/support, but it seems like you may have forgotten to include your email ID. Therefore, you will not be receiving responses from us.

    Would you mind adding it to the ticket or creating a new one with your email ID and the issue you are facing?

    We are eager to help you with this and look forward to assisting you.

    Thanks,
    Team Flycart

    Thread Starter DarkCoder

    (@darkcod3r)

    Hi. So i figured out the problem. problem was related to woocom plugin new blocks. Switching to old fixed the issue. seems like this plugin not compatible yet with woocom new blocks (many other plugins and themes also having issue with it). so if anyone else facing same issue, switch to old woocom blocks (shortcode) and check.

    sangeethasrinivasan

    (@sangeethasrinivasan)

    Hey

    Happy that you have figured it. ??

    We wanted to let you know that the current version of Discount Rules (2.6.4) unfortunately does not have integration with the new Woocommerce cart and checkout blocks. However, we are hard at work on V3 which will have an improved workflow and user interface. Once V3 is released, we will be sure to offer integration with the Woocommerce cart and checkout blocks.

    In the meantime, I would like to kindly request you to create a support ticket by clicking on the following link: https://www.flycart.org/support and providing us with your email ID. This will allow us to notify you as soon as this feature becomes available in our upcoming versions.

    Thank you for your understanding and patience as we work to make our product even better for you!

    Thanks,
    Team Flycart

Viewing 5 replies - 1 through 5 (of 5 total)
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