Discount not deducted from final price in WC order created by automate.io bot

  • Resolved csabaszoke

    (@csabaszoke)


    5 years, 10 months ago

    Hi,

    1. Situation: I created a bot on automate.io to create a WooCommerce order based on certain triggers. Included in the instructions for the bot is to apply certain discount vouchers. The discount vouchers have all been added on WC with their respective rules.

    2. Summary of problem: the discount voucher(s) that the bot attaches to the WC order doesn’t get recognized by WC and the discount amount doesn’t get deducted from the cart total.

    3. Description: I can see in the order that the coupon is attached to the order but the discount itself doesn’t get applied (deducted). If I remove the coupon and then apply the same coupon manually and update the order, then the discount gets deducted. So the coupon itself is OK. The discount code info does get sent to WooCommerce, but it has no effect on the order.
    Here is a screenshot how the order looks after it is created by the bot: https://drive.google.com/open?id=1MDtt-LwZ6DlRToaS6TDCckBJVOy7nv6a

    And here is a screenshot how the order looks if I remove the discount coupon that the bot added and manually add the exact same discount coupon: https://drive.google.com/open?id=1MJt6giQnRGbEvDvhb41idoNYDEPhiofo

    4. One more thing: When the order with the discount coupons gets created in WC, WC should also check the usage restrictions and limits of the coupon. Currently it appears that WC doesn’t check this, so the discount codes get applied to purchases even if the usage restrictions or limits would otherwise not allow the use of the coupon.

    Anyone having a solution for this?
    Many thanks in advance.

    Csaba

    Status report:

    
### WordPress Environment ###

WordPress address (URL): https://sonus-vn.com
Site address (URL): https://sonus-vn.com
WC Version: 3.6.2
Log Directory Writable: ?
WP Version: 5.1.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.28 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.43
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? wp_remote_get() failed. Contact your hosting provider.

### Database ###

WC Database Version: 3.6.2
WC Database Prefix: wp2_
MaxMind GeoIP Database: ?
Total Database Size: 31.48MB
Database Data Size: 29.88MB
Database Index Size: 1.60MB
wp2_woocommerce_sessions: Data: 0.07MB + Index: 0.00MB
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### Post Type Counts ###

attachment: 330
custom_css: 1
customize_changeset: 65
nav_menu_item: 12
page: 28
popup: 1
post: 1
product: 6
revision: 497
scheduled-action: 56
shop_coupon: 7
shop_order: 95
tbuilder_layout_part: 1
testimonial: 28
wpcf7_contact_form: 10

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (21) ###

Akismet Anti-Spam: by Automattic – 4.1.1
iThemes Security: by iThemes – 7.3.3
Contact Bank: by Tech-Banker – 3.0.24
Contact Form DB: by Michael Simpson – 2.10.25
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Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.3.9.1

Insert Headers and Footers: by WPBeginner – 1.4.3
Mailchimp for WooCommerce: by Mailchimp – 2.1.15 – Not tested with the active version of WooCommerce
MailMunch - Grow Your Email List: by MailMunch – 3.1.1
Payoo.vn: by Duy.Thai – 1.0.0 – Not tested with the active version of WooCommerce
Shortcode in Menus: by Gagan Deep Singh – 3.5
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WooCommerce Checkout Manager: by Visser Labs – 4.3
Google Ads for WooCommerce: by Kliken – 1.0.1 – Not tested with the active version of WooCommerce
WooCommerce Products Visibility: by codemine – 3.2 – Not tested with the active version of WooCommerce
WooCommerce Reminder Pro: by flippercode – 1.0.9 – Not tested with the active version of WooCommerce
WooCommerce Simply Order Export: by Ankit Gade – 3.0.11 – Not tested with the active version of WooCommerce
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Yoast SEO: by Team Yoast – 11.1 – Not tested with the active version of WooCommerce

### Inactive Plugins (8) ###

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Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.25
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.10

PopupAlly: by AccessAlly – 2.0.2
Product Visibility by User Role for WooCommerce: by WP Wham – 1.4.1 – Not tested with the active version of WooCommerce
SpeakPipe - Voicemail for Websites: by SpeakPipe Team – 0.2
WC Duplicate Order: by Jamie Gill – 1.5 – Not tested with the active version of WooCommerce
xili-language: by dev.xiligroup.com - MS – 2.21.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: VND (?)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #5596 - /shop/
Cart: #5597 - /cart/
Checkout: #5598 - /checkout/
My account: #5599 - /my-account/
Terms and conditions: #5614 - /terms-and-conditions/

### Theme ###

Name: Themify Fullpane
Version: 1.8.0
Author URL: https://www.themify.me
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 49
Oldest: 2019-04-18 03:36:13 +0000
Newest: 2019-05-03 04:55:30 +0000

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Viewing 3 replies - 1 through 3 (of 3 total)
  • jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @csabaszoke This sounds like automate.io is not recalculating the order once the coupon is added. Have you spoken to their support about this?

    Thread Starter csabaszoke

    (@csabaszoke)

    Thanks fpr taking a look at my problem.
    Yes, i have spoken to automate.io about this (actually, i had spoken to them first before posting my problem here) and they said that from their end everything works perfectly.
    I think it should be WC calculating the discount, not automate.io, since automate.io only connects the apps and gives commands to WC. WC is the final step in the automation process but after the coupon is added, the final price with the discount is not re-calculated.

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @csabaszoke I cannot confirm how automate.io is doing things, so we cannot be sure that their process is actually the proper way to do things. If they have tested and they state it is working correctly for them, maybe they can check your setup to see if it’s the same?

    This isn’t something we can really troubleshoot due to it’s how a third party service interacts with our software. We don’t control the interaction itself, but if a bug that could be replicated was found, we could look into that.

Viewing 3 replies - 1 through 3 (of 3 total)
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