Discount is being applied even when a coupon is active

  • Resolved hugosilva23

    (@hugosilva23)


    4 months, 1 week ago

    Hello! I created a rule that does not apply the payment method discount when a coupon is active. This is working well; I tested it several times and it works well on other orders. However, in 2 orders, the customers were able to get both the payment method discount and the coupon discount.

    Can you help me? Thanks in advance.

Viewing 1 replies (of 1 total)
  • Plugin Support komal-maru

    (@komal-maru)

    Hi @hugosilva23 ,

    To address the issue effectively, could you please send us an email at ‘support at tychesoftwares dot com’ detailing the problem? Additionally, it would be immensely helpful if you could share a video demonstrating the issue on your site. This will enable me to replicate the issue on my end and provide you with a better solution.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.