Discount Codes

eShop -> Discount Codes -> Current Discount Codes

I see no “Current Discount Codes” in the menu structure or on the “Discounts” page of eShop settings, and no opportunity during checkout to enter discount codes. I’ve added and submitted two test codes (one inactive, one active), though of course I have no confirmation that they actually exist. Is it possible that my theme or something else is interfering with the display of that functionality? Thanks.

It’s possible, yes. The currently active discount codes should appear at the bottom of the Discount Codes page. Try using the default Twenty Fifteen theme with all other plugins deactivated.

Hi–thanks for the suggestion. But sadly, I still see no active discount codes. Switched to twentyfifteen, deactivated all plugins except eShop, re-created discount code. No active codes displayed. ??

I really don’t know what else to suggest. I’m sitting here looking at a list of active discount codes (as I described above) in one of my locally hosted eShop sites. This should work out of the box.

How many products have you entered? Would it be feasible to delete the plugin with all of its data and then re-install?

Oof. Well, it’s “only” 20 products, so I guess conceivably I could do that. If I just do a print-screen of the “Products” page(s) from settings, will that give me what I need to re-create the products easily? Uninstalling the plugin won’t delete the pages I created with product descriptions, etc, correct? I’ll just need to update the shortcodes with new product IDs? Or will it be more of a headache than that?

Okay, I used the “eShop Uninstall” to remove all files, deleted and re-installed eShop, then first thing added a discount code. I get a confirmation at the top of the screen—”Discount code details entered”—but still no codes show up. Frustrating.

I’m a little nervous about putting all the effort into getting eShop set up again, if I’m not confident that all the functionality is actually going to work. Is there no place in the file system I can look to see whether the discount code is actually being created, even if it’s not displaying properly?

Can you replicate the problem using the default Twenty Fifteen theme with all other plugins deactivated?

As there has not been an update to this topic for a while, I can only assume that the issue has now been resolved and I am now marking it as such. If this is incorrect, please feel free to change the topic’s status and/or post a follow-up.

Well, I gave up, which is a form of resolution, I suppose. I found a way to give the discount without using discount codes.

And yes, I got the same problem with Twenty Fifteen and all plugins deactivated, even after reinstalling eShop and going through all the setup again. If I’m the only one reporting the problem, though, I’ll shrug and find a workaround.