Discount code on front end

Hi @bijaltandel

For Discount Codes option you need to create at least one active discount code on your website.

Please navigate to Plugin > Discount Codes menu. create one discount code and activate it.

Now you can see “Discount Codes” option at checkout page.

Hello Pratik,

Thanks for your response.

We do have 5 discount coupon code is active still we can not see the option to enter the discount code.
can you please provide me an email address so I can send you some screenshots so it will help you to understand in a better way. as I am unable to attach the image here.

Thanks & Regards,
Bhavesh Akhade

Hi @bhaveshinuscg

Thanks for your response.

You can upload your screenshot at somewhere and paste the links here for view.

Can you please provide me your website URL? so I can take a look at checkout page and try to understand the scenario.

Hello Pratik,

Sure I uploaded an image to show my active discount codes.
Please find the image uploaded.

https://drive.google.com/drive/folders/1Ua8gCcDVulk_TeQAY3rwIX6ubHrx6_OI?usp=sharing

also, I used [download_checkout_loginrequired] shortcode on the checkout page.
basically, I wanted to know there is an option to enable disable discount code input box on the front end?

Please let me know if you need more screenshots.

Thanks

Hi @bhaveshinuscg

Sorry but your file link is private not public so I can not view it.

One more thing [download_checkout_loginrequired] is not the actual shortcode of EDD. It looks like that it of any third party plugin.

Can you please add the actual shortcode of plugin [download_checkout], remove the old shortcode and check the output?

Hello pratik,

Sorry for the inconvenience caused to you.

here is the updated link where you can see the image

https://drive.google.com/file/d/1JGxR8ikmcJc0kRjAcsBEQsM-Lu1v7YPU/view?usp=sharing
without login

I have live site set up in my local machine I changed the code [download_checkout_loginrequired] replaced with [download_checkout] but I can’t see any change on the checkout page

If you would like to take the remote access of my pc then I can take permission from high authority

Please advice

Thanks, & Regards,
Bhavesh Akhade

• This reply was modified 5 years, 6 months ago by Bhavesh.
• This reply was modified 5 years, 6 months ago by Bhavesh.

Hi @bhaveshinuscg

Thanks for the screenshot. Can you please provide me the full screenshot of checkout page also?

Which theme are you using?

One more thing, Please go to your current theme and see is there any folder ‘edd_templates’? If you are using a child theme then please look into it also.

Hello Pratik,

Thanks for the quick reply,

Please find the full page screenshot
https://drive.google.com/file/d/16rdvM6ssMtDGz6W23FtHqeEaGvNLrXvB/view?usp=sharing

The theme name is: JustLanded for WordPress

Yes I have the folder “edd_templates” in my child theme
Only one file I have in that folder

Thanks,
Bhavesh Akhade

Hi @bhaveshinuscg

Can you please tell me what is the name of that file?

One more thing if you have customized the plugin with some code then please verify that you have not removed this action hook of EDD. edd_checkout_form_top

Also please check that it is not hide via any CSS selector.

Hi @bhaveshinuscg

Does your problem resolved? Any update on this please?