Disconnecting with Square

  • Resolved fluiditystudio

    (@fluiditystudio)


    5 years, 1 month ago

    I keep getting an issue with the plugin disconnecting with Square and I have to reconnect it. This has happened about three times now. We don’t know it’s a problem until a customer goes to make a purchase and it says there is no payment option available. This is a problem….

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hello!

    Thanks for reaching out! Can you share any more details on this issue, please? The first thing I recommend looking into is our documentation on this plugin:

    https://docs.woocommerce.com/document/woocommerce-square/#section-24

    The section I’ve linked to is specific to connectivity issues. Can you go through these and see if the information can shed more light on what is occurring? I hope this helps!

    Kind regards

    Thread Starter fluiditystudio

    (@fluiditystudio)

    Yes I have an SSL and it is all setup correctly. It works for a time and then randomly disconnects from Square and I get notified when people report they are getting no payment processor available. Then I have to go back into the admin and reconnect to square. This has happened twice in the last two months.

    Does the SSL ever disconnect from the site or is it just the Square account disconnecting from the plugin?

    Thread Starter fluiditystudio

    (@fluiditystudio)

    Just the Square account that is disconnecting.

    Which version of the Square plugin is being used? Versions 2.0.5 – 2.0.7 had difficulties with tokens so please ensure the site is using the latest version of the plugin when testing.

    Hi,

    We haven’t heard back from you on this. I am marking this issue as resolved. Feel free to open a new support thread if needed.

    Take care!

    Thread Starter fluiditystudio

    (@fluiditystudio)

    I’m using the latest version 2.1.0

Viewing 7 replies - 1 through 7 (of 7 total)
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