Disconnecting the developer

  • Resolved KeithRowley

    (@keithrowley)


    4 years, 4 months ago

    Hi
    Having installed the app for a customer, I disconnected myself from the customer’s Facebook page. This causes an error. Is there any way around this other than removing the plugin and getting mys customer to reinstall it?
    Tx
    Keith

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    We are sorry for the late reply.

    Are you still experiencing the issue? I checked your page and it seems that the Facebook feed is working properly on your page.

    Thanks!

    Have a nice!

    Thread Starter KeithRowley

    (@keithrowley)

    Thanks. Yes it looks fine because the developer is still the person who is registered as the user. if however that person is removed from the Facebook page then an error appears. Tx. Keith

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Dear Keith,

    You need to authorize not with the developer’s account but with someone’s account that will remain as the admin of that Facebook business page. In that case, no error will occur.

Viewing 3 replies - 1 through 3 (of 3 total)
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