Disconnect WordPress Link To Plugin
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Hi there, I hope you are well.
I am struggling to coonect my Google Ads account to the plugin during the on-boarding process. This is happening because I connected my wordpress account with a different email that is sued for my Google Ads account + Merchant centre account. This is extremely frustrating because nowhere was there a prompt that advised me these email accounts need to match.
Anyway, now I created a WordPress account and logged in and my website is connected to this email address but I am a “reader” only, so I cannot view general > settings to disconnect the site and it it to the WordPress account that uses the same email account as my Google Ads account.
I do not have Jetpack installed but it is saying this –ResponseRequest: GET /wc/gla/jetpack/connected Status: 200 Response: { “active”: “yes”, “owner”: “yes”, “displayName”: “#####1ce81ea8fb”, “email”: “accounts@####.com” } Saved Connection option = connected
here are logs –
2024-08-01T11:09:28+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::link_ads_account Client error:POST https://api.woocommerce.com/google/manager/link-customer
resulted in a400 Bad Request
response: {“statusCode”:400,”error”:”Bad Request”,”message”:”Unable to create link for the customer account”} 2024-08-01T11:09:35+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::link_ads_account Client error:POST https://api.woocommerce.com/google/manager/link-customer
resulted in a400 Bad Request
response: {“statusCode”:400,”error”:”Bad Request”,”message”:”Unable to create link for the customer account”} 2024-08-01T11:15:16+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::link_ads_account Client error:POST https://api.woocommerce.com/google/manager/link-customer
resulted in a400 Bad Request
response: {“statusCode”:400,”error”:”Bad Request”,”message”:”Unable to create link for the customer account”}
Again, I cannot remove the site from this WordPress.com account because it seems to be “read” only. So what are my next steps? Do I make the email account connected to WordPress an admin of my Google Ads account too? Or what do I do?
Please seriously consider adding a prompt to warn people that they should connect all the accounts to the same email address.
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