Disconnect WordPress.com Account / Reset WooPayments

  • Resolved Ben

    (@benjaminloeffel)


    1 month, 2 weeks ago

    Hello WooPayments Support Team,

    I have recently migrated a live WooCommerce environment to a local development setup. In this new environment, I need to disconnect the linked WordPress.com account, allowing me to work in “sandbox mode” rather than the default “test mode,” as detailed here: WooCommerce Sandbox Mode.

    Here’s what I have tried so far:

    1. Consulted the documentation on this topic with no success.
    2. Explored settings under both WooPayments and WooCommerce.
    3. Deactivated and reactivated the WooPayments plugin.
    4. Cleared transient caches.
    5. Cleared the account cache using WooCommerce tools.
    6. Searched through the database for any entries linking to the WordPress.com account.
    7. Attempted to break the connection, with the help of Jetpack.

    Please note that my goal is to reset the onboarding process to simulate a fresh installation, not to transfer account ownership. I would appreciate any guidance on how to disconnect the WordPress.com account fully for this local environment in order to create an empty account in Sandbox Mode.

    Surely, I must be missing something and it cannot be this difficult to disconnect/reset WooPayments plugin.

    Thanks for your help!

    Kind Regards
    Ben

    • This topic was modified 1 month, 2 weeks ago by Ben.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Ben,

    Thank you for contacting WooCommerce support.

    To disconnect your linked WordPress.com account and switch to “sandbox mode” in your local development environment, please follow these steps:

    Navigate to example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your local site’s domain). Once there, disconnect all existing connections to WordPress.com.
    After disconnecting, try switching to “sandbox mode” again.

    Let me know if you encounter any further issues.

    Best regards.

    Thread Starter Ben

    (@benjaminloeffel)

    Hello @doublezed2,

    I apologize for the late reply and thank you for your help. I’m afraid that this is not possible due to the following error being displayed, despite being logged in as an administrator:

    Unfortunately, you are not authorised to access this page.

    Kind Regards
    Ben

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Ben,

    Thank you for your reply.

    No need to apologize, we’re always here to help!

    That’s an unusual error to encounter.
    Could you let me know where your site was hosted before moving it to your local server?

    Also, are there any other admin users on the site who might have different permissions?

    It might also be worth reaching out to your hosting provider to check if there are any restrictions in place that could be causing this issue.

    Let me know, and we can troubleshoot further!

    Best regards.

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi there,

    It’s been a while since we last connected, so I’ll consider this resolved. Whenever you’re ready to continue, we’ll be here to help.

Viewing 4 replies - 1 through 4 (of 4 total)
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