Disconnect Stripe account / Reset plugin to onboarding

  • Resolved sitenerds

    (@sitenerds)


    5 months, 1 week ago

    I connected my personal Stripe account to WooPayments, but I need to change the account.

    I don’t want to transfer the site ownership, I just need to change the Stripe account.

    Is there a way of resetting the plugin so I can go through the onboarding again and connect to a different account?

    I have submitted a request through https://woocommerce.com/my-account/contact-support/ but no response.

Viewing 1 replies (of 1 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @sitenerds,

    Thank you for reaching out — we’re happy to help!

    Since this issue is related to an account rather than the plugin itself, this issue will be handled internally through tickets.

    Please know that the Happiness Engineer team works hard to reply to all tickets quickly, but sometimes there’s a backlog that can take a bit longer. They will respond to you as soon as possible!

    I believe this is the ticket you have submitted with ID #8862845. Right? I’ve gone ahead and escalated this internally, please allow a bit more time for one of our Happiness Engineers to get back to you.

    I will mark this thread as resolved as your concern will be handled best by our Happiness Engineers there.

    Thanks!

Viewing 1 replies (of 1 total)
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