Disconnect Facebook for WooCommerce from Commerce Account

Hi @hkayali

Thanks for reaching out!

Please refer to the support documentation: Facebook for WooCommerce: Uninstall Plugin and Remove WooCommerce Facebook App

Hope this helps!

This connection was created a long time ago and it’s no longer visible under Facebook for WooCommerce -> Connection

If I create a new connection will the old one become visible or be replaced?

Hi there @hkayali

This connection was created a long time ago and it’s no longer visible under Facebook for WooCommerce -> Connection

From what I gather, the screen shown is the one showcased in this screenshot, with a “Get Started” button available, then. Correct?

To remove the app from Facebook and system users, kindly follow the instructions in the related documentation section linked here.

A picture is worth a thousand words, as the saying goes, therefore, in case the issue persists, could you also share screenshots of those settings screens, so that we have a better understanding, please? https://snipboard.io/ is a good (online) tool of choice for sharing it here.

If I create a new connection will the old one become visible or be replaced?

It will be replaced.

We will be standing by for your response.

• This reply was modified 2 years, 3 months ago by anastas10s. Reason: added new connection clarification

Hi Pepe,

As you suggested there is no Disconnect link. Just Get Started.
https://snipboard.io/BfLDQy.jpg

I made a new connection to replace the older one. And then disconnected it. I am still unable to Deactivate the Commerce Account.

The Deactivate commerce account link is not showing
https://snipboard.io/owdYA9.jpg

https://www.facebook.com/business/help/332237491329226

HI @hkayali

Can you please try resetting the plugin by installing the reset add-on: https://cloud.skyver.ge/X6uOEyG9

Once installed and activated, it will add a new tool available at WooCommerce > Status > Tools called Reset Facebook for WooCommerce settings. Please click the Reset Settings button and then navigate back to the Facebook for WooCommerce plugin settings screen to try disconnecting again.

Let us know how it goes!