Disaster. Send emails to unsuscribed emails

Hi @central4allgmailcom,

Sorry to hear that your experience with our plugin wasn’t what we had hoped for, we apologize & understand your frustration.

Could you please give me a chance to understand the issue you are having?

We have tested the above issue related to the unsubscribe contact, but we were unable to replicate it on our site.

To determine the cause of the problem, please acknowledge the following:

1) Would you please confirm that the subscribers are unsubscribed from all lists? It usually occurs when they aren’t unsubscribed from all the lists, and there is a campaign targeting any of the lists where they are subscribed.

2) Could you please confirm that you are using the latest version of the plugin (5.4.19)?

3) If the above points are checked and confirmed, could you please share the details of the email (unsubscribers received)?

If yes, then please contact our private support channel by clicking here so that I can investigate the issue on your site and resolve it.

Assure you that I will look into the issue on a priority basis and resolve it if our end is causing the problem.

I look forward to hearing back from you.

Thank you!

yes i am using the last version, first the member tried to unsuscribe 2 times,i have only 1 list, then i unsuscribed him, he was red in the list and then i send the newsletter. No matter what i did he was receiving newsletter. I had to delete his email and his profile not to send him again newsletter – broadcast.

Hi @central4allgmailcom,

My sincere thanks go out to you for your response and for giving me a chance to resolve your concerns and make your negative experience a positive one.

That’s strange! If a subscriber is marked unsubscribed, he or she will not receive emails.

It would be helpful if you could allow me to check your site and resolve the issue on a priority basis. We have a private support channel here.

Could you please reach out to us there? Further communication will continue there. Please mention this thread URL while contacting us.

Thanks for your patience and support. We will do our best to resolve this as soon as possible.

Let us know if you have any further queries.

Happy to support you!

Hi @central4allgmailcom,

Have you emailed us on our private support channel yet? I will respond to your email there and address your doubts and questions on a priority basis. Waiting for your response!

Happy to support you!

Thanks!?

No because i am too busy , i will asap

Hi @central4allgmailcom,

I wanted to check in regarding the issue you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

Waiting for your response!

Thanks!
Stay safe & healthy