Disappointing Support

  • I manage this plugin on behalf of a client. We had a few issues – auto emails not working (asked to have disabled, never happened), timeline for events not working (blamed the theme we were using then they changed the theme without our consent and broke the site for a day with the response it’s not their issue they don’t manage themes – what?). Have had to implement my own workarounds to ensure my users have a good experience. Wouldn’t recommend.

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  • Plugin Support A Zaman Sagor

    (@azamansagor)

    Hi,
    Greetings! Thanks for reaching out to us.
    We appreciate your honest feedback. Maybe there is some misunderstanding. On our system (Eventin), emails are thrown automatically if you enable the attendee feature: https://prnt.sc/a-Yt_ehwk0cY.
    And also, you can disable the auto-email sending from here: https://prnt.sc/5GXEWpSsHdbE.
    If your emails are not sent after your customer purchases your event tickets, then there will be some configuration missing on your site.

    We already told you about the PHPMailer and SMTP issues in your support ticket email. And you saw our reply as well. So we request you to check your email again.

    You have told us that the “timeline for events not working” is not working, but there are no such issues from any of our clients, and it is working very correctly on all of Eventin’s clients ends. So maybe there is some conflict in your system. Without checking, we cannot tell you exactly what is going on.

    Many users around the world are using Eventin with great satisfaction. And a little conflict can happen as WordPress has many variations of plugins and themes.

    If you still have any serious issues, then you can reach us more via our landing site, where we can help you more with it. And we ensure that you will be satisfied, for sure.

    We value your satisfaction and your feedback. We kindly request that you consider updating your review after allowing us to address these concerns. A negative review can have a significant impact on our company, and we genuinely want to ensure your experience with Eventin is a positive one.

    Thank you for your understanding, and we look forward to resolving these issues for you.

    Thanks for being with us. Good day!

    Best Regards

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