@spaziotheta,
Thank you very much for taking the time to leave a review.
I’m very sorry to learn about the issues you started to have with the plugin.
I was checking the ticketing system and there is only one issue related to DIVI template. Your support ticket was ”
Dear support team, after the last DIVI themes and Builder update”
It happens from time to time, sometimes we can help when third-party plugins or themes update their templates and sometimes we just can’t offer support for that kind of issue.
Actually, it’s almost impossible to keep tweaking our plugin when a theme or plugin is updated. I think this point is something clear on our support policy and I’m very sure that other companies do that same.
Although, your issue is not related to our plugin but an updated a third-party theme did we would be happy to help you.
I saw that you’ve provided the requested credentials and one of the developers is trying to find out what’s causing the issue after you updated your theme. Please note, we can’t give you deadline for this kind of issue, this is something that we have to investigate and we have to tweak our core plugin in order to make it work with the new update. I hope that you understand that this plugin is used for other users, which means that a simple tweak might affect many users.
We will update your ticket ASAP.
Again, we will try our best in order to apply a tweak for the new version of your DIVI theme.
Cheers
