Disappointing

  • I’m a little bummed because this seemed like a good solution for me as far as printing shipping labels go. I didn’t have to leave my dashboard to print it out. But lately the system only delivers connection errors, and one time it charged me three times for a single shipping label I never even got to use and can’t claim a refund for.

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  • Zach H

    (@zhollenbeak)

    Hi there,

    I’m sorry you’ve had a frustrating experience with WooCommerce Shipping.

    It’s odd that you were charged for 3 labels.

    WooCommerce Shipping uses Jetpack to connect back to our servers. Maybe there is an issue with your Jetpack connection?

    You should be able to request a refund from the order. Take a look at this doc for more info – https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#section-7

    We’d be happy to help process label refunds for you. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 1 replies (of 1 total)
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