Disappointed

Dear customer please don’t exaggerate on each slider there are ability to add Photo+Title(label)+link and even more. About distorted or truncated that may happen if you post images with wrong proportions. I cant say anything about latter you better give us the link to that page. And please tell us about what ugly submarine gray are you speaking about.
I’m asking you to send the links to that pages on [email protected] we would help you to fix all of them ASAP.

I did not exaggerate. The sliders, as far as I could tell, looked fine, which is why I said, “if you want a slider, this may be for you.” But I don’t want a slider. I want a simple, non-sliding, photo+label+link gallery and I didn’t find a functional view among the remaining four non-sliding views.

My images are typical image proportions and were not “wrong proportions” for any of the other three gallery plugins I tried after yours (FYI…the two I decided against were programmed properly and did exactly what they were advertised to do, they just weren’t right for me. The 4th was perfect.). There’s no indication of image size requirements anywhere on your image upload page (am I supposed to guess until I get it right?), and if this plugin requires some weirdly specific size to work properly and that entails me having to resize ALL my images, then this is NOT the right plugin for me. I’ll find a plugin (and in fact I have) that doesn’t require all that extra work.

The ugly submarine grey occurs in at least two views where the viewing box is long and skinny. For a normally proportioned image, the sides of the box are empty (rather like a letterbox view on a wide screen TV) and the colour is solid submarine grey.

I will not be sending you links because with so much not working properly, and the misleading description of what this plugin could do (more on that below) I deactivated and de-installed the plugin immediately. Who would leave such a bungled gallery on their website for the public to see? I’ve already got another plugin I’m thrilled with; I’m not going to invest any more time in this one. After 30K+ installs of your plugin, and on a pretty much out-of-the-box WordPress site like mine, I shouldn’t be running into so many things that need fixing on a plugin with so few moving parts in the free version. Those are the parts that should DEFINITELY be bug free at this point. Perhaps more testing on your part is required.

Now, about your misleading description. Yes, you have little circles with “PRO” in the title list, but there is NO distinction in the description about what is and isn’t PRO. When you say “Powerful Design Customization” is PRO, the implication is that there is SOME design customization with the free version (most free plugin versions have *some*), just not the powerful ones. The expectation is that for those extra customization capabilities, or perhaps more granular control, you have to upgrade to PRO. People downloading the free version are NOT getting what you describe and from reading the description, they don’t know they’re not supposed to.

What a waste of time for me.

Dear @fbrock99 there are already 7 beautiful views already designed by us and free for users. If you could try slider as well you could change the view to another and see them.
Problem with sizes come with 2 views and its not really problem but was constructed so the point is that there are views which have fixed image width and height and when you post your image with other proportions gallery will resize the image. Anyway I’m agree with you that there should be cropping or other function suggested you(users) to do some with images. I’ll open the ticket for our developers regarding this problem. Before it will be solved you may try full-width, full-height, content slider, lightbox views.
What about submarine grey color you was the first who touched it i even cant say is it good or bad to have fixed color on background but those 30K users was never against it.
I’m not agree with your 1 point mark but anyway thanks to you we sow some new problems on our plugin.

There were only 6 views available on the version I downloaded; 2 were sliders (I did not want a slider), and of the other 4, three of them either truncated or distorted the image, and the last one truncated the labels so all the lower parts of the letters were missing(I’d add that one to a ticket for your developers too…if labels don’t display the full height/depth of the label text, the view is essentially useless). So NONE of your static views worked properly, beautifully designed or not.

As for no one else mentioning the submarine gray? Well, perhaps they used a slider and the gray didn’t matter to them. Or perhaps they just went on to another plugin without commenting. Most people do that when they find something that doesn’t work or doesn’t please them. Plugin authors hear from only a small percentage of dissatisfied folks.

The single star stands…you deserve at least one star because apparently the sliders work.