Disappointed.

  • Resolved melbatoast4

    (@melbatoast4)


    1 year, 9 months ago

    This was working great for me on my development site, but something happened with the last update. It is now breaking my page layout. The popup still works, but after you Accept, it leaves a white box on the page and prevents my image carousel from working. (Elementor) I tried deleting and reinstalling/resetting the whole plugin, but same thing happened. I wish it worked with my setup.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @melbatoast4,

    We would be glad to take a look at your set-up. As far as I can tell with the currently available information, it sounds like there is a script on your page (related to the Image Carousel) which is being blocked, due to an active Integration under Complianz > Integrations.

    If you allow us to assist; we would be happy to help you configure the plugin in a way that resolves the “white space” behavior.

    If that would be desired here, perhaps you could share the domain of your website with us, so that we’re able to look into the described behavior?

    Kind regards, Jarno

    Thread Starter melbatoast4

    (@melbatoast4)

    Thank you, that did seem to help (I turned off all integrations)…though I am still seeing my carousel get cut off if I force reload the page. And also, unfortunately, my cache plugin seems to cause the banner to be reloaded on every page, even after the visitor clicks accept.

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    @melbatoast4
    The re-appearing banner could be a minification issue caused by the caching plugin. Does it help if you type ?nocache behind the URL?

    Can you share your website so we can take a look? If you don’t want to share it here publicly, you can also send it by email to support(at)complianz.io.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Moderator note: This is a support topic, not a review… and has been moved to support from the review area.

Viewing 4 replies - 1 through 4 (of 4 total)
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