Disappearing Tags

I just created a totally new image with totally different tags, adding them one by one ( Images, Edit, Click to add a Tag, Find product, Save, and repeat). All worked fine until I got to add tag 6, which added fine, saved without error, but then “Image Edit” and the 6th tag has disappeared.

View post on imgur.com

• This reply was modified 2 years, 11 months ago by kevwal.

Hi @kevwal

Have you tried doing this in a different browser or incognito session to make sure no browser extension is acting out?

A different browser doesn’t solve the issue, original shown with Chrome, now with Edge:

Thanks
Kevin

Hi

I appreciate we are using the free version of this plugin, but as a potential future customer I am really struggling with the ‘if you want support buy the product’ responses.

We would buy the product, but only when I show it works for our use, and right now it has bugs that stop it working.

Your support on fixing the issue appreciated.

Thanks
Kevin

Hi @kevwal,

Thank you for keeping in touch with us.

As much as we love to identify the issue behavior you are experiencing, we could not reproduce it on our end. I tried replicating the behavior on an existing image and new image but everything is working well for me as you can see here: https://share.getcloudapp.com/GGuExw12

Could you please try to delete the image you showed in the screen recording and re-upload it again then check if the issue still persists?

Let me know how it goes.

Best regards,
Rob

Hi

I can’t easily delete that image – it is a live image on a product, but I uploaded a brand new image never used on the site, and straight away tried to create tags, and have the same issue:

View post on imgur.com

Thanks
Kevin

Hi @kevwal

I tested this on several of our testsites and I can’t reproduce this behavior. This means it’s isolated to your site only. Have you tried disabling plugins and switching themes just to test if something else is causing this behavior?

Well, it means it isn’t reproduceable on your test sites, rather than “means it’s isolated to your site only” to be fair…

Thanks for the suggestions, so I copied the site to a test host, disabled all plugins (except WooCommerce and ShoppableImages), changed Theme from “Storefront Child Theme” to “Twenty Twenty-One”, deleted the existing Shoppable Images and created a new one, and still the same issue – only 5 of 9 tags being saved when I come back to edit the image and add more tags.

How can I debug this further? How can I confirm that all of the tags are being saved in the first place?

Thanks
Kevin

FYI, I don’t get anything added to the debug log.

I can find the post id in wp_posts and I can then find the tags in wp_postmeta. That wp_postmeta entry includes all of the tags created in the first save, and using the shoppable_image id in a WordPress post I can indeed see all of the tags.

The image and the wp_postmeta tags key still contains all tags after clicking ‘edit’ on the existing image (even though the edit page only shows a limited number of the tags), but after clicking ‘Save’ on that [not] edited image, the number of tags in the wp_postmeta table reduces to the number shown when the image was edited.

So the issue looks to be in the ‘edit’ function not loading all tags from an existing image?

Thanks
Kevin

• This reply was modified 2 years, 11 months ago by kevwal.

Hi @kevwal

We’d like to take a closer look at this. Can you contact us via our support form here so we can better follow up? You can choose the “pre-sales” form.

Thanks Maarten for fixing the issue and releasing version 1.1.8. I have now installed this on my live site and a quick test shows the bug has gone ??

version 1.1.8
Fix: fixed a bug with the plugin only showing the 5 tags.

Thanks very much
Kevin

You’re very welcome, Kevin! Thanks for your patience in this matter.