Disappearing orders

  • Resolved Draba82

    (@draba82)


    5 years, 9 months ago

    Hi,

    I have woocommerce with woocommerce subscriptions. Everything is uptodate but somehow since a while now; the website keeps putting orders in trash (according to related orders) it had putted parent order in Trash.

    But trash button is not visible so tried to acces it directly with link post_status=trash&post_type=shop_order but then it say’s its empty. Also tried deleting order and then there is only that order in trash.

    I do have audit log but can’t seem to find anything related other then legit changes.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Draba82

    (@draba82)

    Also somehow I see lots off Untitled_xx concepts in Posts
    Maybe it’s related somehow

    Hello @draba82,

    WooCommerce Subscriptions is one of our premium products. You should be able to access our premium support channels for this product here:

    https://woocommerce.com/my-account/create-a-ticket/

    Then Click “Help with my extensions”

    Search for “Bookings”

    Tell us what’s going on (Please don’t forget the Status Report) and a Happiness Engineer will help you right away. Please take note of the “Submit Request” button. If live chat support is available it will say “Chat Request” and you will be connected to our live support Happiness Engineers.

    D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    Hey again!

    Since we haven’t heard anything from you in a while, I’m going to mark this thread as resolved. However, if you need any further assistance with this issue, please let us know. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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