Disappearing Data

  • Resolved rowdya22

    (@rowdya22)


    7 years, 10 months ago

    After trying your personal forums I could not create an account. After contacting your support to resolve that issue I could not log in. After resetting my password I still could not login and received an error saying “contact site administrator”. So I gave up and am sticking with what works. Hello WordPress forums!

    I have a personality quiz with 130+ results and it fails to keep data set. First question has 3 possible answers. Only 10 of the 3 possible answers will be saved. All additional questions loose their data upon preview or saving…This was quite alarming after days were spent entering in all the data only to have it be lost except for part of the first question. This is the best quiz plugin that exists and if there is any fix for the please let me know!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author MyThemeShop

    (@mythemeshop)

    Hello,

    There are several reasons for this which could be related more to the configuration of your webserver than an issue with plugin.

    – The quiz form probably has exceeded the maximum request body allowed by your webserver. In Apache, this is configured via LimitRequestBody and in Nginx,the client_max_body_size directive.
    – It could have also exceeded PHP’s post_max_size or max_input_vars setting.

    It would be best to check your webserver’s error log to see why this is happening and also let your hosting provider know this issue so they can tweak these settings.

    Thank you

    Thread Starter rowdya22

    (@rowdya22)

    I have checked those values and they are all set very high.

    The error log is showing an issue with max_input_vars but it is set to 10000

    [02-Feb-2017 12:30:25 America/Chicago] PHP Warning: Unknown: Input variables exceeded 1000. To increase the limit change max_input_vars in php.ini. in Unknown on line 0

    an info.php file shows the update as 10000 as well.

    Plugin Author MyThemeShop

    (@mythemeshop)

    Hello,

    It would be best to ask your hosting provider why this is happening. The WP Quiz plugin doesn’t modify the value of max_input_vars on runtime. Note that this value can also be changed via htaccess.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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