Disappearing Certificates and Status Change in Database
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We are having a problem where random user accounts are missing or losing certificates in their lp-profile after they have completed courses.
1. The status field in the learnpress_user_items table is changing from “finished” to “enrolled.”
2. Their courses will convert to 100% Not Started in the Progress column in their lp-profile.
3. The users quiz results are still visible in their lp-profile and are marked “completed” in the database.
4. We cannot identify a pattern with user behavior that triggers this.
Please help! I know we need to update these plugins – but could someone confirm this happened to them and the update(s) solved the issue?
LearnPress V3.2.6.3
LearnPress Paid Membership Pro 3.1.9
Paid Membership Pro V2.0.7
Paid Membership Pro – WooCommerce Add On V1.6.1
WooCommerce 3.7.0
LearnPress Paid Membership Pro
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