Disappearing Certificates and Status Change in Database

  • We are having a problem where random user accounts are missing or losing certificates in their lp-profile after they have completed courses.

    1. The status field in the learnpress_user_items table is changing from “finished” to “enrolled.”

    2. Their courses will convert to 100% Not Started in the Progress column in their lp-profile.

    3. The users quiz results are still visible in their lp-profile and are marked “completed” in the database.

    4. We cannot identify a pattern with user behavior that triggers this.

    Please help! I know we need to update these plugins – but could someone confirm this happened to them and the update(s) solved the issue?

    LearnPress V3.2.6.3
    LearnPress Paid Membership Pro 3.1.9
    Paid Membership Pro V2.0.7
    Paid Membership Pro – WooCommerce Add On V1.6.1
    WooCommerce 3.7.0
    LearnPress Paid Membership Pro

    • This topic was modified 4 years, 5 months ago by jcsmithdesign.
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