Disappearing automations – urgent

  • Resolved kpikus

    (@kpikus)


    2 years, 1 month ago

    Hello,

    I have problems with disappearing automations. Two days ago I’ve set three automations with message on each new order (1 for each language – polish, english, russian). Few hours later I say my automation list is empty, I assumed that maybe I saved something wrong and created automations once again. Everything worked fine until now, I logged in again and automation list on my side is empty, no e-mails are being sent. At the same time, when I log in to wp-admin from another device, I can see those automations (I have screens on both devices) BUT automations are still not being sent.

    This is urgent issue as car rental is already published and customers are supposed to get e-mails with payment details… ??

    Screenshots:

    https://ibb.co/949Mn0b
    https://ibb.co/C6h8vBG

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support rzepsen

    (@rzepsen)

    Hello @kpikus

    Thank you for contacting us.

    Could you tell me which versions of WooCommerce, WordPress, PHP and our plugin you are using in your store?

    I would appreciate for that info.

    Kind regards,

    Thread Starter kpikus

    (@kpikus)

    Hi, sure!

    ShopMagic: 3.0.8
    WordPress: 6.1.1
    WooCommerce: 7.3.0
    PHP: 7.4

    Now I can see automations back but logs show only e-mails sent to one user (which happens to be another admin testing their website), another clients are not included in logs so I don’t know now if they get their automation or not.

    Edit: “To” field is filled with shortcode {{ customer.email }}

    • This reply was modified 2 years, 1 month ago by kpikus.
    Thread Starter kpikus

    (@kpikus)

    Update: I’ve noticed another strange issue – one automation that disappeared at first, never appears again on the list, however when that another admin made test transaction, both automations were send (the one visible on the list and the older one that is no more visible and while clicking on it on log list, it redirects me to creating new automation).

    Thread Starter kpikus

    (@kpikus)

    Hello,

    We’ve noticed another issue – besides the fact automations are still not being sent, those which were sent to page admin are sent in the wrong language – both website and user’s browser were in Polish, however she received English version of automation.

    ShopMagic logs guest clients, however no e-mails are still being sent od logged by the plugin. Configuring WP Mail SMTP didn’t help, all customers get native WooCommerce e-mails (with information that next steps will be sent in separated e-mail through ShopMagic which never appears in their inbox).

    • This reply was modified 2 years, 1 month ago by kpikus.
    Plugin Support rzepsen

    (@rzepsen)

    Hello @kpikus

    As we resolved this problem in our support channel, I’m marking this topic as resolved for now

Viewing 5 replies - 1 through 5 (of 5 total)
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