Disabling Dashicons causes CSS break & warning

  • Resolved joycegrace

    (@joycegrace)


    2 months ago

    Hello,

    We discovered an issue whereby disabling Dashicons causes strange behaviour in Event Tickets Plus and The Events Calendar. See note below why we are posting here when using Event Tickets Plus.

    All plugins and themes are up to date.

    To reproduce the error:

    • Twenty Twenty Four theme
    • WooCommerce
    • WooCommerce PayPal Payments
    • The Events Calendar
    • Event Tickets Plus* (See note below why we are posting here)
    • Asset CleanUp: Page Speed Booster

    Disable Dashicons using AssetCleanup (or another method)

    Problem:

    • The tickets page begins to show a message to logged out users saying:
      “The numbers below include tickets for this event already in your cart. Clicking “Get Tickets” will allow you to edit any existing attendee information as well as change ticket quantities.”
    • The styling of the ticket page also breaks for logged out users.
    • See screenshot: https://drive.google.com/file/d/1B71_fUXv3LY8Eo-2hQQNjaQE8pCbSriG/view?usp=sharing

    Culprit:

    Since it is common for people to unload unnecessary resources to speed up page load time, we believe plugin CSS should not be dependent on things like Dashicons. Many speed optimization plugins offer the feature to disable Dashicons, for instance.

    Can you please let us know how we can remove dependency of your plugin on Dashicons, so that our site appears correctly for logged out users, and doesn’t show unnecessary warning messages?

    We don’t want to slow down our site with Dashicons when we are not using it. We are comfortable using our own icon font file if need be.

    At the following link you can see a solution to a similar problem with another plugin that broke with Dashicons disabled, in case it helps: https://wpml.org/forums/topic/code-used-to-fix-dashicons-bug-resulting-in-error/

    *We have a non-profit license for Event Tickets Plus. We are not eligible for support through your main support channel. If you feel this is an issue that we are not allowed support with, please take this as a bug report.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @joycegrace ,

    Thank you for reaching out and bringing this to our attention.

    The dependency on dashicons is something that our product engineering team is aware of. Unfortunately, we do not have an alternative way to remove the dependency at this time. But, we have an internal bug report raised about this that the engineering team is looking into. I have added your case and the information you provided to it.

    —

    Internal Bug Ticket Reference: TECTRIA-290

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

    I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

    Thanks again for reporting this issue and for using The Events Calendar! Have a great day.

Viewing 2 replies - 1 through 2 (of 2 total)
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