Disabling all email notifications

Hi,

Yes, you can disable email notifications in configurations.

Admin > JS Support Ticket > Configurations > Mail Settings
https://www.joomshark.com/document/js-support-ticket-email-mail-settings-343.html#id_3

Regards,
Ahmad Bilal

No, I can’t. As you can see I have all notifications disabled but users are still receiving emails.
I highlighted in red on the picture what I think the problem is: I don’t have the possibility to enable/disable user notification email ON NEW TICKET: Email Settings screenshot

Hi,

User will always receive email.

You can edit code and remove this line

Edit
../wp-content/plugins/js-support-ticket/modules/ticket/model.php

Find
function storeTickets($data)

Find again
$sendEmail = true;

Replace with
$sendEmail = false;

Regards,
Ahmad Bilal

Thank you!, hope this feature will be available soon being that easy (only changing a variable boolean value) to solve ??