Disables my Theme when installed

  • Resolved nightguy

    (@nightguy)


    4 years, 3 months ago

    Hello – I’m running the HubSpot plugin:
    – Version 7.38.1
    – WordPress 5.4.2 running Avada theme

    The plugin causes my web-site theme to crash. When I disable the plugin, my theme defaults back to normal. When we started using the plug-in, it seemed stable and had no issues. However, the Theme conflict is happening more and more.

    Any perspective or solve to prevent this from happening.

    Thank You

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @nightguy,

    We’d had no reports so far about problems with Avada. We will investigate it and work to prevent it from happening.

    Could you send us some screenshots showing the way it crashes? if you also can provide any output from the console in the developer tool, it would be great help too.

    You can send them to [email protected]

    Kind regards,
    Alvaro.

    Hello @nightguy,

    I’d like to follow up with your issue. We have been trying this week the plugin working with Avada and we have not detected any problem with incompatibility. We have also upgraded to the most recent version of the plugin, WordPress and Avada and we can confirm it was causing no issue.

    Are you still experimenting issues? in that case we could analyse theme settings or other plugins?

    Kind regards,
    Alvaro

Viewing 2 replies - 1 through 2 (of 2 total)
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