[NSFW] Disabled international orders, still got an order from Poland

  • Resolved arenol

    (@arenol)


    3 years, 7 months ago

    Dispite the settings below, I just got an order from Poland:

    General options:

    • Selling location(s): Sell to specific countries
    • Sell to specific countries: Norway
    • Shipping location(s): Ship to all countries you sell to
    • Default customer locations: Shop base adresse.

    What’s wrong?

    • This topic was modified 3 years, 7 months ago by arenol.
    • This topic was modified 3 years, 7 months ago by arenol.
    • This topic was modified 3 years, 7 months ago by arenol. Reason: misspelling
Viewing 8 replies - 1 through 8 (of 8 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @arenol!

    Please share some screenshots of your shipping zone configuration itself. You can use the free Snipboard.io tool to share these screenshots.

    Additionally, please also include your sites’ status report found under “WooCommerce > Status” page.

    Cheers!

    Thread Starter arenol

    (@arenol)

    Woocommerce settings:
    https://snipboard.io/VH6XNu.jpg

    Woocommerce status:
    https://snipboard.io/n3eiKq.jpg
    https://snipboard.io/GLFOUy.jpg

    (may be I should upgrade WordPress? I thought I was up to date)

    Order (with personal info blocked by red fields):
    https://snipboard.io/0YZmDE.jpg

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @arenol!

    I would also like to see screenshots of your shipping zone configuration, found under “WooCommerce > Settings > Shipping”

    Cheers!

    Thread Starter arenol

    (@arenol)

    Sure:
    https://snipboard.io/wTgRt8.jpg

    https://snipboard.io/CzKdWG.jpg

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey again!

    Thanks for sending those shots.

    Would you mind sending a shot of the order address that was used? Feel free to block out the actual street address, I am more interested in how the city/province/postal code/country is formatted in the WooCommerce order.

    I think that they just either didn’t pay attention, or ignored the fact that their country was set to Norway and went ahead with the purchase anyways.

    Thread Starter arenol

    (@arenol)

    Copy and paste this time:

    name
    Ko?cielna 11/2a
    62040 Puszczykowo

    Looks like he omitted the country. That’s why he managed to order, I uguess.

    Agnar

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for getting back @arenol.

    Yes, that seems to be the most probable explanation.

    Be sure to make the country field a required field. By default, it is normally a required field, but you might have changed that with custom code or a plugin.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @arenol,

    Just a heads up, I’ll go ahead and mark this thread as resolved as it’s been inactive for a while.
    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
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