Disabled Button, jQuery Ver. Update, and Product Edit in Woocommerce

  • I’ve been facing with my WooCommerce store. Despite multiple troubleshooting attempts, I am unable to resolve the problem of the “Save Changes” button being disabled on the WooCommerce settings page and product editing page in my WordPress dashboard. Additionally, I am unable to click the “Edit” button when adding or editing products.

    Here’s a summary of the actions I have already taken:

    1. Reinstalled WordPress: I have completely reinstalled WordPress to address any potential issues, but the problem persists even after doing so.
    2. jQuery Update: I updated jQuery to the latest version (3.x) by adding custom code in the functions.php file. I also tried using the “Enable jQuery Updater” plugin to ensure the latest version of jQuery is loaded, but the issue continues to occur. The version of jQuery is still not updating properly, and I see errors related to the jQuery version in the browser’s console.
    3. Plugin & Theme Conflict: I have deactivated all non-essential plugins (only leaving WooCommerce and Elementor active) and switched to the default Twenty Twenty Four theme, but the issue still persists.
    4. JavaScript Errors: Upon inspecting the console, I see JavaScript errors related to jQuery (e.g., Uncaught TypeError: e(...).iris is not a function), which I suspect may be contributing to the problem with the disabled “Save Changes” button and the inability to click the “Edit” button when adding products.

    Despite all these steps, I am unable to resolve the issue, and I am wondering if this could be a compatibility issue between WooCommerce and the current version of jQuery, or if there’s a deeper issue with the plugin.

    Could you kindly provide any guidance or solutions to help resolve this problem? Any assistance would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @deelicewp ,

    I’m sorry to hear about the challenges you’re facing with your WooCommerce store, particularly with the disabled “Save Changes” button and issues editing products.

    Let’s work through some steps to resolve this:

    • Please Ensure you’re using WordPress’s default jQuery version. Remove any custom code or plugins that modify jQuery, as manual updates can lead to conflicts.
    • The error Uncaught TypeError: e(...).iris is not a function suggests a conflict with the Iris color picker, which relies on jQuery. Can you please deactivate all plugins except WooCommerce and switch to a default theme like Storefront to identify any conflicts.
    • Confirm that both WordPress and WooCommerce are updated to their latest versions to benefit from recent fixes and improvements.
    • Clear your browser’s cache and any server-side caches to ensure you’re loading the most recent scripts.

    If the issue persists, could you please share a screenshot showing the issue on your end? If you do not already have a screenshot tool installed, Snipboard.io can be used to easily share screenshots.

    Additionally, it would be helpful if you could share your current System Status Report so we can gain more insight into your setup. To find this report:

    1. Go to your WooCommerce dashboard.
    2. Navigate to WooCommerce > Status.
    3. Click on Get system report and then select Copy for support.

    If there are any fatal error logs, please share those as well. These can be accessed under WooCommerce > Status > Logs.

    Once you’ve gathered this information, please paste it into a Code block in your reply or use pastebin.com and share the link with us.

    Please check and let us know.

Viewing 1 replies (of 1 total)
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