Disable Suborders

  • Resolved minomet

    (@minomet)


    2 years, 3 months ago

    Hello how are you. The plugin is great, I’m using marketking and I need help because product sub-orders are being created on my website.

    I had never seen this. It happens that when customers buy from a seller, an order is also generated for the administrator who has no products for sale.

    I am attaching a screenshot.

    How can I deactivate the option of these suborders? What are they specifically? Thank you!

    IMG: https://ibb.co/dLB8cnk

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  • Plugin Author WebWizards

    (@webwizardsdev)

    Hi there,

    When a customer purchases products from multiple vendors at the same time, the plugin will split the order into multiple sub-orders.

    So for example if the customer purchases from vendor X and for vendor Y at the same time, the plugin would split the order into 2 smaller “suborders”, and 1 would be sent to each vendor, so each vendor can take care of their own part of the order.

    Possibly something is going wrong on your site because I see one of the orders there has a total of $0, so I am not sure what exactly is happening there.

    If you would like, we can look more directly into that: for that, please open a private ticket with us at https://webwizards.ticksy.com and provide us with backend access to the site or to a staging clone site, so we can check and investigate it directly.

Viewing 1 replies (of 1 total)
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