Disable search hot-keys not checked; CMD F Still doesn’t work

  • Resolved tornadohistory

    (@tornadohistory)


    5 months, 1 week ago

    This is an issue on any page on our website.

    We allow people to search keywords on our website so “Disable search hot-keys” is not checked. On a Windows, you can hit CTRL F and search. On a MAC, CMD F does not work.

    The other hot-keys CMD G and CMD SHIFT G do work. So it is only CMD F. I don’t know if this is a MAC issue or one with the plugin. You can do the manual way of going to the menu and click edit and then find and that works.

    Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @tornadohistory,

    Thank you for your topic.

    I want to mention that we’ve forwarded your request to our Development team for further review.
    We’ll get back to you as soon as possible.

    In the meantime, if you have any other questions, please feel free to open a new topic.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @tornadohistory,

    Thank you for your patience.

    We checked your case and identified the issue you’re encountering.
    However, we do not see any problems originating from the plugin.

    Please try turning off the “Enable Copy Protection” option on your website.
    After a few seconds, you can enable it again.

    See the screenshot below:

    View post on imgur.com

    Additionally, please let us know if you have caching enabled.
    If so, clear all caches and check the case again.

    Also, let us know which version of the plugin you are currently using.

    Please make sure to update us on the outcome.
    We look forward to hearing from you.

    Thank you.

    Thread Starter tornadohistory

    (@tornadohistory)

    Hello,

    We tried the things you suggested and there has been no change.

    I turned off the “Enable Copy Protection” option and after a few seconds,enabled it again and no change. I also flushed the cache and no change.

    CMD G works but that is not an option most with a Mac use. We had a complaint that CMD F is not working.

    We are using version: 9.4.4.

    Thanks!

    Plugin Support Jasmine

    (@hyenokian)

    Dear @tornadohistory,

    Thank you for your response.

    It appears that you are using an older version of the plugin.
    The latest version of the Business package is 9.4.6, and it seems you do not have that installed.

    See the screenshot below:

    View post on imgur.com

    Please update to the latest version so we can further investigate your case.

    Here is the Update Guide:
    https://quiz-plugin.com/docs/plugin-setup-and-installation/

    You can make a DB backup before updating for your safety (you can use UpdraftPlus).

    Additionally, since you have the Pro version, feel free to contact us via this form for premium support. Our customer care specialists will always be happy to help you.
    Commercial products are not supported in these forums.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @tornadohistory,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    Unfortunately, we haven’t heard from you via contact form as well.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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