Disable reply to Customer when ticket closed

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello @unforgivenfreax,

    Thanks for contacting us.

    Please go to Dashboard > Support > Settings > Miscellenious > Advanced > Allow reply to closed tickets > Remove “Customer” from the list.

    I hope this will help you. Please feel free to create a ticket on our support portal if you face any other issues.

    Thank you.

    Hi

    I have a similar issue: I set up in the past different statuses for resolved ticket but customer can still reply on status others than “closed”.

    How can I fix it?

    Thank you

    Myriam

    Plugin Support Milind Ighe

    (@miliighe)

    Hello @forprof,

    Please go to the Dashboard > Support > Ticket List > More Settings > Advanced > Closed Statuses > Add those statuses in this list.

    This will resolve the issue.

    Thank you.

    Thank you for your quick support, unfortunately this does not work in this major version (installed Version 3.1.6), it was ok in ver.2.xxx

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Disable reply to Customer when ticket closed’ is closed to new replies.