Disable Prepopulation

  • Resolved Noon

    (@sevenkader)


    3 years, 3 months ago

    I don’t know what’s going on, people’s names are being prepopulated in the GIVEWP donation page where they write their first name, last name and email, but it’s not their own account info being populated, it’s being populated by other random people’s account info, I think specifically people who are customers/using Woocommerce on the site are having their info prepopulated by others. All cache is off on the page, and on top of that there’s a No-Store / Must revalidate and max-age=0 on the page. How can I quickly resolve this? Or just simply how can disable any form of population whether someone is logged in or not?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @sevenkader,

    Happy to clarify.

    The name and email address will only be prepopulated if the person is logged into the site.

    If not, the fields should be empty. Please test on a private browser window or a completely different browser.

    If the fields are prepopulated with somebody else’s info there might be some caching going on.

    GiveWP uses PHP sessions to ensure that donors only have access to their own donation data (among other things). We have a detailed document that explains what a PHP session is, and how you can troubleshoot broken sessions: https://givewp.com/documentation/core/frequent-troubleshooting-issues/understanding-troubleshooting-user-access/

    The number one thing that causes sessions to mess up is caching. We also have a far-more-information-than-you-bargained-for article about caching and how you can leverage it on your GiveWP-powered website: https://givewp.com/documentation/resources/caching/

    If donors are seeing other people’s names and emails in the fields, it’s almost always an indication that the caching happening on your site on that page is pulling over the session from a previous visitor.

    Thread Starter Noon

    (@sevenkader)

    If possible, please just tell me how to disable pre-population. A PHP Code that simply disables it.

    Plugin Support Rick Alday

    (@mrdaro)

    @sevenkader

    The autofill you’re seeing is either due to the fact that you are signed in to your WordPress website, so the site is auto-populating those fields, or your browser is auto-filling for you. This isn’t a feature of GiveWP.

    It may be possible to disable that feature with custom development.

    Do the fields pre-populate for users who are not logged into the site?
    If so, can you post a link to your donation form so we can check?

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @sevenkader.

    Do you still need assistance here? I’ll close this ticket for now but if you still need assistance with it, please reopen it and we’ll happily assist you.

    If you have other issues, you can open a new ticket and we’ll help you there too.

    Thanks for using GiveWP! Have a great day.

Viewing 4 replies - 1 through 4 (of 4 total)
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