Disable posting tracking code for Warenpost International

  • Hello,

    Is there a way to disable posting the tracking code for WARENPOST INTERNATIONAL?

    The reason is that only the WARENPOST INTERNATIONAL Premium option provides a trackable code. The standard WARENPOST INTERNATIONAL tracking code is not trackable. Furthermore, while customers can see the shipment creation via DHL’s Track & Trace, no further updates are generated. This often leads to confusion, as customers believe the parcel hasn’t been handed over to DHL yet.

    When selling on eBay, additional issues arise. Since eBay automatically calculates performance based on whether items are delivered on time, using the WARENPOST INTERNATIONAL tracking code can negatively affect your reputation in international markets. eBay may assume orders are delayed and not delivered in a timely manner.

    Thank you for your assistance.

    This version is clearer and more professional.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter sensusdata

    (@sensusdata)

    Btw: All non traceable tracking codes for WARENPOST INTERNATIONAL start with “UE”.

    i.e. UE123456789DE

    Plugin Author Saleem Summour

    (@sal4sup)

    Hi @sensusdata ,

    You can set the tracking note as private to prevent it from being sent to the customer. Additionally, make sure the “Add tracking text in completed email” checkbox is disabled to ensure it’s not included in the completed email.

    Please refer to the attached screenshot for guidance.

    I hope this addresses your request!

Viewing 2 replies - 1 through 2 (of 2 total)
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