Disable movement for background layers

  • Resolved DeeperLook

    (@deeperlook)


    3 years, 5 months ago

    Hi there,

    Is it possible to disable the movement of the website behind the popup?

    I need users to be able to ONLY control the scroll up and down of the popup on both mobiles and desktops.

    I know you can ‘Disable Overlay’ in the Advanced settings under Display however, that still allows users to scroll up and down on the webpage. Enabled Fixed Positioning does the same thing.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Bel

    (@belimperial)

    Hi @deeperlook

    Thank you for reaching out and we are sorry to hear you are having this issue with your popup.

    In order for the scroll to activate on the page while the popup is displaying, you would need both Disable Overlay and Fixed Position enabled. In case you have caching systems on your site, kindly clear it after saving the popup settings.

    Before previewing the popup, kindly clear the browser’s cache (desktop and mobile). I made a test using my test site, and it works accordingly. Please see: https://share.getcloudapp.com/qGuJeonB

    If the issue persists, you will need to contact us at our support portal as this falls under premium support. Please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

    I hope that helps.

    Thread Starter DeeperLook

    (@deeperlook)

    Hi Bel,

    Thank you so much for the quick reply and demo video.

    I actually want to stop the scrolling of the website entirely. Ie, the user can only interact with the popup until it is closed then they can scroll and navigate the website.

    Edit: Sorry, to give context, the popup contains a form that has several fields that extends the form below the fold.

    Thanks.

    • This reply was modified 3 years, 5 months ago by DeeperLook.
    Maria T

    (@mariatogonon)

    Hello there @deeperlook,

    For us to take a closer look at your issue, I would suggest reaching us directly to our HelpScout support desk so we may best assist you with this. Check this link: https://wppopupmaker.com/support/

    Looking forward to hearing from you!

    Thank you.

    Plugin Support mark l chaves

    (@mlchaves)

    Hi @deeperlook,

    It sounds like you want support for forced interaction.

    If you haven’t yet, see if the Popup Maker Forced Interaction extension might help you.

    Thanks!

    Plugin Support mark l chaves

    (@mlchaves)

    Hey @deeperlook,

    We’re going to close this thread since we haven’t heard back from you.

    Feel free to post a new issue or contact us directly if you need help with anything else.

    https://wppopupmaker.com/support/

    Cheers ??

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Disable movement for background layers’ is closed to new replies.

Tags