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Resolved Apfelbiss
(@apfelbiss)

6 years, 4 months ago
Hello,

is it possible to deactivate all emails, when adding/editing an order manually via backend?

Because we sometimes want to add orders, that didn’t went through the shop directly, but were triggered via online shop (e.g. contact form on product page), to have it included in the reports.

WooCommerce should still send emails to user and admin, when the customer buys through the frontend. Today there are these situations:
– via PayPal with order status “processing”
– via Invoice (in WooCommerce: “Cash On Delivery”) with order status “processing”
– via Direct Bank Transfer (BACS) with order status “on hold”

Emails for PayPal and Invoice (COD):
– “wc_email_customer_processing_order” to customer
– “wc_email_new_order” to admin

Emails for BACS*:
– “wc_email_customer_on_hold_order” to customer
– “wc_email_new_order” to admin

* It would also fine to have all orders as “processing”, but the BACS email to the customer should still contain the bank details and the customer shouldn’t get two emails (on hold and processing).

Thank you in advance.
- This topic was modified 6 years, 4 months ago by Apfelbiss.
- This topic was modified 6 years, 4 months ago by Apfelbiss.
- This topic was modified 6 years, 4 months ago by Apfelbiss.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Hannah S.L.
(@fernashes)

Automattic Happiness Engineer

6 years, 4 months ago

Hey there!

This is a tricky one, as most shops want customers to receive as much information as possible. I was able to find this code snippet that should get you started:
https://stackoverflow.com/questions/37485013/disable-email-notification-for-woocommerce-manual-edit-orders

Thread Starter Apfelbiss
(@apfelbiss)

6 years, 4 months ago

Hello.

I have tried it with several combinations, but it seems that every unhook function always affects both sides: backend (order edit) and frontend (regular shop order).

Therefore I couldn’t get it work for us.

Plugin Support Hannah S.L.
(@fernashes)

Automattic Happiness Engineer

6 years, 4 months ago

I’m sorry to hear that. As this is beyond my PHP skills, I’m going to leave this thread open to see if anyone else can chime in to help.

jessepearson
(@jessepearson)

Automattic Happiness Engineer

6 years, 3 months ago

@apfelbiss As mentioned, this one is a little tricky. What I would recommend would be to use the filter here:
https://github.com/woocommerce/woocommerce/blob/3.5.2/includes/emails/class-wc-email.php#L463

The email ids to use here are in each of the emails themselves here:
https://github.com/woocommerce/woocommerce/tree/3.5.2/includes/emails

If you use an is_admin() check in your filter and return false or an empty string, this should do what you want. The caveat here is that if you go to the email settings pages, this will disable the emails altogether, so other checks should be put in place.

I’d recommend using a check with current_filter() and looking for strings like this: woocommerce_order_status_pending_to_processing_notification . This would ensure that it’s setting the email as disabled as the email is sending.

Hope this gets you on the right path.

jessepearson
(@jessepearson)

Automattic Happiness Engineer

6 years, 3 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Disable emails for order edits in backend?’ is closed to new replies.